Sr Mgr, Software Engrg Mgmt

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Responsibilities

1. Leadership and Team Management

• Lead, mentor, and inspire a talented engineering team, cultivating fluency with AI-assisted development so the team treats AI harnesses as a core part of how they build, not an afterthought.
• Foster a positive, collaborative environment that encourages innovation, responsible AI adoption, and professional growth.
• Manage day-to-day activities, set performance goals, and ensure the team meets project deadlines — including throughput expectations that reflect AI-augmented workflows.

2. Project Management

• Oversee planning, execution, and delivery of software projects within agreed timelines and quality standards.
• Work closely with project managers, product owners, and stakeholders to ensure clear communication and alignment with business objectives.

3. Technical Expertise

• Stay ahead of industry trends and emerging technologies — particularly the fast-moving AI developer tooling landscape (coding agents, MCP-based toolchains, agentic workflows) — and guide the team on best practices.
• Collaborate to solve complex technical challenges and make informed decisions on technology stack, architecture, and where AI meaningfully accelerates delivery.

4. Quality Assurance

• Ensure robust testing processes that keep quality high even as AI accelerates code generation — with the human review bar rising, not falling.
• Implement and enforce coding standards, code reviews, and practices that hold AI-generated and human-written code to the same standard.

5. Collaboration and Communication

• Collaborate with cross-functional teams (product, UX/UI, QA) to ensure seamless integration of components.
• Communicate effectively with team members, stakeholders, and leadership, providing regular updates on status, challenges, and successes.

Qualifications

Qualifications

• Bachelor's or Master's in Computer Science, Engineering, or related field.
• Proven experience (10+ years) in software development, with a track record of successful project delivery.
• Strong leadership and team management skills.
• Proficiency in Java languages and technologies.
• Demonstrated experience leading or working within AI-native / AI-augmented engineering teams — using coding agents and AI developer tooling as part of the daily workflow.
• Excellent communication and interpersonal skills.
• Experience with Agile/Scrum methodologies.
• Ability to thrive in a fast-paced, dynamic environment.

Bonus Points for

• Experience developing eCommerce software
• Experience building Cloud Native applications
• Domain-Based Services architecture
• Java 17+ / Spring knowledge
• Experience working in a global team setting
• CPQ (Configure-Price-Quote) space experience, especially in an AI-native development environment

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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