Head of Product & Map Operations, GrabMaps

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

At Grab, we're building Southeast Asia's superapp, and Grab Maps is the heart of it all. You'll have the opportunity to make a massive impact, directly affecting the lives of millions of users, drivers, and merchants across the region. You'll be part of a passionate, global team solving some of the world's most complex challenges in logistics and technology.

Get to Know the Role

As Head of Product & Map Operations for GrabMaps, you'll ensure accuracy mapping data across Southeast Asia, driving strategy and execution to support Grab's services and expand commercial offerings. You will oversee the product roadmap, ground-level operations, and manage key B2B and B2G partnerships while leading a high-performing team.

This role offers a unique chance to scale a critical function supporting millions of daily transactions. Combining product management expertise with operational leadership, you will deliver a world-class mapping experience for users and partners.

You will be reporting to Head of Product, Geo and based onsite at our Grab One North Office.

The Critical Tasks You Will Perform

Product Leadership

• Drive the roadmap for Grab Maps' operational tools, including map editors, data collection apps, and quality systems, while collaborating with engineering and data teams to enhance efficiency and data quality.
• Conduct market research and gather user feedback to address operational needs and local market nuances.
• Act as thought leader, leveraging technology and data to improve mapping capabilities.

Operations Management

• Lead and grow a diverse team across multiple countries, overseeing mapping operations like data collection, validation, editing, and quality control.
• Manage vendor performance, monitor KPIs to ensure data accuracy and freshness, and optimize workflows to scale operations efficiently.
• Handle budget and resource allocation to improve data quality while reducing costs.

Commercial & Partnership Expansion

• Support Grab Maps' B2B services by onboarding new clients and managing relationships with global organizations and government agencies.
• Expand B2G offerings by building partnerships with agencies across Southeast Asia and globally.

Stakeholder Management

• Serve as the key liaison between Grab Maps teams and internal stakeholders, ensuring alignment with organizational goals.
• Communicate performance and roadmaps to leadership and collaborate with regional teams to adapt mapping strategies to local needs and regulations.

Qualifications

What Essential Skills You Will Need

• 10+ years of experience in product management, operations leadership, or similar roles, with proven success in scaling regional or multi-country teams.
• Experience with managing large vendor and contractor teams, including negotiating contracts, ensuring performance, and maintaining quality standards.
• Strong understanding of GIS and mapping technologies, with experience in mapping data collection and quality assurance processes as a significant advantage.
• Demonstrated ability to define product strategy, manage roadmaps, and drive products from ideation to launch.
• Exceptional data-driven decision, comfortable with defining and tracking metrics to measure success.
• Experience communicating product updates, milestones, and progress to internal and external partners to influence cross-functional teams and senior leadership, with experience in business development or B2B/B2G partnerships as a plus.
• Comfortable in with changing priorities, fluent in English, and proficiency in Bahasa Indonesia or other Southeast Asian languages is a bonus.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.