Systems Admin (Windows - IAM/MFA)

Position Summary

The System Administrator provides operational, engineering, and infrastructure support across cloud platforms and enterprise technology environments. This role analyzes ticket data to identify recurring incidents, emerging trends, and potential hardware or software issues affecting multiple users. The System Administrator communicates major outages, resolves technology-related incidents and requests, participates in a 24x7 on-call rotation, and partners with application teams, engineers, engagement teams, and senior leadership to deliver effective solutions.

The role also supports Federal technology environments by enforcing cybersecurity policies, maintaining compliance, improving automation, and establishing infrastructure best practices. The System Administrator may support both internal and external clients.

Recruiting for this role ends on 12/1/2026.

Responsibilities

• Provide end-to-end infrastructure application support across file transfer, data-sharing, scripting, and data-management platforms.
• Partner with vendors, including Microsoft, RSA, Globalscape, GoAnywhere, and F5, to enhance capabilities and resolve escalated issues.
• Analyze ticket data to identify recurring incidents, root causes, trends, and broader service impacts.
• Coordinate incident escalation and resolution activities while communicating outages, service impacts, and timelines to stakeholders.
• Design and implement secure, compliant infrastructure solutions aligned with business, technical, and operational objectives.
• Develop scripts and self-service tools to improve support efficiency and strengthen the Federal security posture.
• Remediate vulnerabilities, maintain accurate CMDB records, and ensure software compliance before server transitions.
• Document procedures, operating standards, preventive controls, and resolution activities; lead knowledge-transfer sessions as needed.
• Collaborate with engagement teams, senior leadership, and cross-functional stakeholders on technology standards, security initiatives, strategic projects, CTO milestones, and emerging technology recommendations.
• Perform other job-related duties as assigned.
• Participate in a 24x7 on-call rotation.

L25 - Infrastructure Engineer IThe successful candidate will be able to:

• Ability to work independently and collaborate as part of a team
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships across teams
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Apply sound business judgment to shape recommendations and drive informed decision-making
• Connect activities across teams and initiatives to ensure leadership messaging and actions align
• Ability to meet deadlines and proactively manage timeline risks
• Ability to provide clear guidance to others

Qualifications

• 3+ years of experience supporting enterprise information technology environments
  • Knowledge of Active Directory, including permissions and server-access management.
  • Understanding of cloud platforms, infrastructure operations, cybersecurity practices, and vulnerability remediation.
  • Ability to analyze trends, identify gaps, determine root cause, and recommend practical solutions
• Bachelor’s degree in Computer Science, Business Administration, Information Technology, or a related technical discipline and/or relevant professional experience

Preferred

• Highly preferred knowledge of MFA platforms and IAM technologies .
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, follow-through, and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to present information and collaborate effectively with business leaders, technical teams, vendors, and users at all organizational levels.
• Experience working in a team-oriented, collaborative environment.
• Ability to manage projects, milestones, documentation, and competing assignments.
• May be required to obtain and maintain a security clearance.