Senior Analyst, TM Operations - Global Capability Network

Why join us?  

TM operation is part of the first line of defense for HSBC. We mitigate and manage financial crime risk and prevent any abuse of financial system for criminal purposes through RBWM, CMB, and GBM accounts. Ensure the adherence to global standards, Bank’s operational risk procedures and country legal/regulatory procedures. We monitor customer’s usage of bank products and service to ensure customer’s usage is adhering to banking procedures. 

The Opportunity:  

The primary role of the Transaction Monitoring Analyst is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behavior) utilizing the internal system data sources to establish whether the anomalous behavior can be allayed at Level 1. 

If not, the Analyst will escalate the alert to Level 2 as a case for detailed investigation utilizing all internal and external sources available and continue working on the same investigation. 

Once the Analyst has reached a conclusion, if the case is deemed to not represent unusual behavior, it will be closed. 

If it is deemed anomalous, the case will be escalated with a summary of the findings to the IR Team  

In addition to the above, the Analyst will act as the Subject Matter expert of the department and be the referral point for queries posed by Associates, management, trainees, and other stakeholder interventions. Also, the Analyst will work in the capacity of a RFI filter and escalations filter depending on the business requirements of the department. Furthermore, the Analyst will be required to provide hands-on support to new trainees coming out of classroom training as well as provide coaching for under performers. Seeking procedural clarifications, ironing out grey areas, and communicating the updates to the team falls within the purview of the Analyst. 

What you’ll do:  

Impact on the Business/Function  

• Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC, affiliates of HSBC, and customer’s customers involved in crime/ML/terrorism etc. Build on their knowledge of latest Anti Money laundering trends 

• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. 

• Work well independently; complete assigned tasks in the established timeframe as per the process of benchmarks. 

• Persistently seeks out and interprets information, evidence and gaps and uses their business and specialist knowledge to identify and highlight root causes 

• Uses appropriate processes and analytical methods to scrutinize and objectively evaluate data and information to investigate and eliminate actual or potential risks or compliance breaches 

• Develops knowledge of business activities to better understand and clearly articulate the nature of compliance issues and the actual and potential risks associated with them in terms that are meaningful for the business 

• Acts as the first line of defense, identify underlying themes, possible systemic risks and potential links beyond their immediate area of focus and emerging risks. 

• Leads the development of a compliance monitoring framework to ensure that it can anticipate and quickly respond to the changing regulatory environment while remaining cost effective and proportionate to the level of risk and considering the need for continuing commercial business operation 

• Drives the implementation, operation and delivery of Compliance assurance activities that provide proactive, timely monitoring on the current and emerging risk environment to enable HSBC to continue to operate in a compliant manner 

• Actively seeks out, shares and encourages the adoption of best practice in Compliance monitoring on a global level 

• Champions the development of new tools, techniques and approaches to facilitate improved compliance governance, management, and reporting. 

• Ensure that the productivity and quality levels are achieved as per the standards sent for the process 

• All data requirements (timesheets and ad hoc process information) are accurately updated in a timely manner 

Customers / Stakeholders  

• Demonstrate comprehensive knowledge on conducting in depth investigations 

• Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations 

• Demonstrate ways to improve investigations and increase productivity 

•  Timely referral to the respective Relationship Manager’s / Business 

• Partners for queries is made appropriately 

• Provide accurate and valid referrals to the respective Business Partners / L3 

What you will need to succeed in the role:  

• Transaction monitoring experience is a must

• Able to assimilate a large amount of information and make effective 

• Flexibility in adopting changes in corporate and departmental objectives.  

• Exhibits a willingness to provide input to achieve organizational objectives 

What additional skills will be good to have? 

• Ability to speak and understand English fluently (High Voice)  

• Ability to write business letters and reports (High Written) 

• Strong decision making and analytical skills 

• Ability to understand and interpret numeric data. 

• Flexibility to work shifts. 

• Ability to multitask 

• Recognizes the need to escalate management. 

• Promotes Good Practices 

• Knows how and when to report suspicious activity on an end-to-end basis 

• Collaborated with others to identify and act on simple process improvements 

• Understands the need for Customer Due Diligence differentiation of higher risk customers, i.e. PEP If working in a KYC/processing role understands how to use the internet to optimize investigations 

• Can make judgment calls on risk rating, is able to interpret and apply policy Recognizes the criticality of their contribution to the holistic process and able to skillfully relate to those requirements and simply explain 

You’ll achieve more at HSBC