Product Delivery Manager – Document Management Services - Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As an Product Delivery Manager for Document Management Services (DMS), you will be engaged in setup and management of document templates and oversee document generation for multiple business lines. Your primary responsibility is to ensure efficient, accurate, and compliant document creation processes that support lending and business operations. You will execute on the product vision & roadmap of DMS capabilities with a focus on Document Generation, Document Search/Retrieval and transformational initiatives in support of the end-to-end lending document lifecycle and engagement across multiple stakeholders. 

Job Responsibilities:

• Lead end-to-end product delivery, including intake, dependency and release management, operationalization, and performance reporting.
• Oversee change management and ensure compliance with risk, controls, and regulatory requirements.
• Manage timelines, resources, and stakeholder communications, proactively resolving blockers.
• Build deep product and business knowledge to serve as a strategic partner to product and technology teams.
• Lead cross-functional teams to implement document management solutions and integrate with banking applications.
• Use data to monitor progress, ensure quality deliverables, and meet success metrics.
• Foster continuous learning and growth within project teams, delegating tasks for efficient delivery.
• Engage with senior management and stakeholders, providing updates and resolving issues and build strong relationships with stakeholders to understand needs and expectations.
• Anticipate challenges, remove obstacles, and drive continuous improvement.
• Promote lean program management, documentation standards, and operational excellence.
• Conduct team retrospectives and adjust approaches to incorporate learnings.

Required qualifications, capabilities and skills:

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field
• Minimum 7 years’ experience in product delivery or document management or related domain.
• Proven ability in operational management, change readiness, and iterative product delivery.
• Skilled in drafting clear, concise status updates and communicating complex information with simplicity.
• Experienced in release management, deployment strategies, and conflict resolution.
• Advanced computer literacy and proficiency with project management tools (e.g., Jira, Confluence, Excel, PowerPoint).
• Working knowledge of Large Language models (LLM) and/or Agentic AI

Preferred qualifications, capabilities and skills:

• Proficiency in product delivery tools (e.g., Figma, LUCID, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint)
• Project management and Agile certifications. (Preferred)
• Preference: Experienced with document lifecycle management, template setup, and related technologies (API, cloud storage, OCR, e-signature).
• Knowledgeable in Agile and hybrid methodologies and product development lifecycle