Specialist - Quality Assurance

Company:

Marsh

Description:

 We are seeking a talented individual to join our Quality Assurance team,part of our risk, reinsurance and capital business at Marsh. This role will be based in Pune – Business Bay. This is a hybrid role that has a requirement of working at least three days a week in the office. 

Specialist – Quality Assurance (Grade C1)

We are looking for detail-oriented colleagues to join a new Global Quality team based in Pune, India. The team will support global quality assurance activities by reviewing client file and documentation across different countries and business areas. Initially, the role will focus on high-volume reviews of client files to check whether required documents are available, appear complete, and include the relevant Client Service Agreement, Terms of Engagement, or equivalent documentation where required. The role is focused on reviewing and reporting findings — not on filing documents, correcting issues, or carrying out remediation.

This role supports the broader business objective of ensuring critical client documents are reviewed consistently, accurately, and on time across global operations. Over time, the role willexpand into broader quality review activities as business needs evolve.Insurance experience is helpful, but not essential. Candidates with the right attitude, strong English, and a disciplined approach can be trained successfully.

We will count on you to:

• Review client and insured documentation in relevant filing and document management systems across global operations.
• Learn and understand multiple filing systems used across the world – navigating different languages, lines of business and ways of working.
• Conduct structured quality checks to assess whether:
  • the required file exists in the relevant system,
  • the file appears complete, and
  • the required Client Service Agreement, Terms of Engagement, or equivalent documentation is present where applicable.
• Record review outcomes through Qualtrics Survey Link accurately, consistently, and in line with Global QA Framework.
• Complete a high volume of file reviews within agreed productivity, quality, and expectations.
• Follow country, regional, and process-specific instructions when reviewing documentation across different regions.
• Maintain high levels of accuracy, discipline, and confidentiality when handling client-related information.
• Participate in training and ongoing calibration sessions to ensure consistency of approach.
• Support additional quality review activities over time as the team’s responsibilities evolve
• The role will work closely with:

• Global Quality leadership Regional Quality Champions
• Marsh Risk Global Strategy & Planning Leader
• Local management in India for people management and administrative support

What you need to have: 

• Graduate with 3+ years of experience
• Strong attention to detail and accuracy
• Ability to follow defined processes and instructions consistently
• Comfortable working on high profile though repetitive, high-volume tasks.
• Good judgment when reviewing documents for completeness
• Strong written and spoken English communication skills
• Reliable, organized, and willing to learn
• Positive attitude and ability to adapt to changing priorities
• Willingness to work in 12.30pm – 9.30pm shift

What makes you stand out:

• Global languages: Spanish, French, Chinese
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience related to Quality Assurance

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. 

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.