Account Success Solution Engineer

We’re looking for an experienced Account Success Solution Engineer to help customers successfully adopt and expand their use of Oracle technology. This role partners with Sales, Solution Engineering, Support and Product Management to resolve complex customer issues, remove barriers to adoption and keep strategic opportunities moving forward.

Key responsibilities include:

• Build trusted customer relationships and serve as an advocate across Oracle teams.
• Coordinate resources for major implementations, upgrades and customer success plans.
• Lead cross-functional resolution of significant customer concerns that put adoption, retention or sales opportunities at risk.
• Guide customers and account teams through Oracle processes and available resources.
• Identify opportunities to expand adoption and develop customer references.

The ideal candidate brings experience with enterprise technology customers, strong technical judgment, clear communication, and the ability to coordinate teams without direct authority. Familiarity with Oracle database and cloud technologies, support processes and the customer lifecycle is valuable.

The role focuses on strategic coordination and customer outcomes. 

• Build trusted customer relationships and serve as an advocate across Oracle teams.
• Coordinate resources for major implementations, upgrades and customer success plans.
• Lead cross-functional resolution of significant customer concerns that put adoption, retention or sales opportunities at risk.
• Guide customers and account teams through Oracle processes and available resources.
• Identify opportunities to expand adoption and develop customer references.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $118,700 to $194,400 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.