Business Analyst, Senior - C2H

Responsibilities:

• Understand business problems and opportunities in the context of therequirements and recommend solutions that enable the organization to achieveits goals. 

• Under general direction of Business Analyst Lead or other stakeholder to lead and directanalysis activities for high-priority pro jects requiring high degrees offunctional integration

• The role includes supporting the product, processes, and users.  

• Work with business leaders, system users, and IT to improve the use of technologies as a business enabler by defining detailed requirements for enhancements to the system, business process improvements, delivery of insights, and opportunities for improved operation

• StrategicBusiness Analysis Planning & Execution

• Lead the team through analysis of the requirements creating finite written details of business requirements and design to the point the development lead indicates the story is ready for development to begin

• Participatein product road mapping

• Providestrategic recommendations for current and upcoming product work

• Assistproduct owners and managers with backlog management

• Influence the prioritization of the product backlog according to business value

• AgileBusiness Analysis Planning & Execution

• Leadrequirements elicitation sessions

• Documentuser stories and acceptance criteria

• Developsupporting documentation when applicable including state flow diagrams, data
  mapping, etc.

• Workindependently and with Product Designers to develop user interface design

• Participate in sprint planning processes and execute on the sprint plan presented by the development team

• Accepts/rejects (sign-off) on the software sprint reviews

• Plan, document, and execute user acceptance testing (UAT) scenarios against the system, functionality, and processes during product releases and patches

• Participate in go/no-go of the release plan

• Represent the voice of the customer, providing input on product recommendations on behalf of the business 

• Workwith technical and QA teams to size and validate user stories

• Centerof Excellence Support & Process Improvement

• EnsureBA Center of Excellence Standards are being followed

• Promoteagile adoption and understanding

• Offerteam insights and process improvement ideas to center of excellence leaders

• Other Duties as Assigned

• Product Support:

• Execute and complete assigned project tasks to provide quality plans, reports, and other assigned deliverables in a timely way during active projects

• Provide quality assurance backup support

• Facilitate, develop, schedule, and assist with meetings, presentations, and other communications specific to the deliverable and audience

• Support issue resolution by evaluating impacts of defects on the business, working with IT to develop plans for resolution

• Provide process and product support individually and through collaboration with business and IT resources

• Suggest ways to track product use and impact on end users

• Contribute to the build and delivery of quality and efficiencies into processes and project deliverables

• Manages small projects or assigned project work streams in larger projects

• Support the development of training and process materials

• Collaborate with project team members to solve implementation issues and business problems

• Contribute to the build and delivery of change management plans

Required Qualifications:

• Bachelor’s degree in related field or equivalent experience

• Proficient in MS Office products such as Word, Excel, PowerPoint and Visio.

• Ability to analyze and document backend system information such as data mapping and
  microservice components

• Knowledgeof defect tracking processes and tools

• Ability to work in a highly collaborative environment and consult effectively with
  employees at all levels

• Strong knowledge of basic and advanced business analysis techniques and strategies

• Strongknowledge of product design and user experience design concepts

• Strong knowledge of the Agile Framework with a focus in Scrum, Scaled Agile, and
  Kanban methodologies

• Strongorganizational and multi-tasking ability

• Goodcommunication skills both written and spoken

• Abilityto prioritize across many projects and deadlines

• Strongattention to detail, motivation, and initiative

• Minimumof 5 years of business analysis experience working in a development environment

• Knowledgeof product management concepts and how enterprise software products are
  positioned and developed

• Experienceworking with 3rd party and vendor relationships

• Experiencewith both structured and object-oriented analysis techniques

• Provenexperience in operational business process improvement

• Knowledgeof Six Sigma methodologies and other tools supporting fact-based decisions

• Experienceleading a team of resources for the coordinated delivery of large or complex
  projects. 

Preferred Qualifications:

• CertifiedBusiness Analysis Professional (CBAP) 

• Financialservices or accounting industry experience.