Director - Digital (El Salvador Digital Leader)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Director – Digital (El Salvador Digital Leader) is the senior firm-facing Technology leader for RSM US in El Salvador, accountable for technology operations, business enablement, resilience, and execution of agreed global technology direction. This role leads El Salvador-based technology capabilities, while connecting local delivery to global standards, direction, and leadership forums. The leader sets El Salvador technology priorities in partnership with business and global technology stakeholders, builds El Salvador as a strategic technology capability hub.

Essential Duties:

-Own El Salvador technology service delivery quality, operational resilience, staffing, vendor performance, and investment recommendations for El Salvador-based technology teams. Establish El Salvador-specific SLAs, service performance targets, capacity plans, continuity expectations, and escalation paths aligned to global standards. Manage the El Salvador technology workforce, including hiring, performance management, leadership development, succession planning, and critical talent retention. Ensure continuity and improvement of existing El Salvador-based IT services, including development and operations across all aspects of technology serving RSM US LLP as aligned with the US CTO. Model RSM’s core values and serve as a culture champion by fostering an inclusive, collaborative, and high-performing environment. Actively coach, mentor, and develop technology professionals by providing written and verbal feedback, understanding individual career aspirations, and aligning development opportunities accordingly. Provide regular reporting on El Salvador workforce performance, initiatives, and priorities to US leadership and the El Salvador Country Leader.

-Define and operate the governance and execution model connecting El Salvador technology delivery teams to US-led capability groups and broader RSM US LLP technology direction. Partner with technology capability leaders to determine the appropriate El Salvador delivery model for each capability area, including managed hybrid, center-of-excellence, shared services, or embedded models. Exercise defined decision rights for El Salvador technology priorities, workforce plans, vendors, service performance, and local execution exceptions, while ensuring alignment to global standards. Represent El Salvador technology in the larger technology leadership group and maintain the reporting cadence, capacity planning discipline, escalation model, and observability metrics needed for accountable delivery, including performance and investment transparency. Provide regular reporting on El Salvador technology performance, initiatives, and priorities to US leadership and the El Salvador Country Leader.

-Serve as the primary technology relationship leader for El Salvador business leadership. Translate business demand from El Salvador into technology priorities, capacity plans, and investment decisions. Ensure local El Salvador technology needs are met at the same service standard as found in other RSM US LLP member firms. Advise US leadership on El Salvador-specific administrative and cultural matters.

-Drive El Salvador-specific fiscal year technology roadmap aligned to the global technology 2030 vision. Identify and develop the next generation of technology leaders in El Salvador; formalize the organizational leadership structure for technology in El Salvador. Partner with relevant internal teams on El Salvador headcount, compensation, and financial governance. Manage El Salvador-specific vendor and partner relationships relevant to technology operations. Form part of the El Salvador Executive Leadership Team for overall alignment of local and global priorities.

-Other duties as assigned.

EDUCATION/CERTIFICATIONS

• Bachelor’s degree in computer science (or computer related discipline), or Business Administration or equivalent experience.

• Preferred: Master’s degree in computer or business related fields

• Proven desire to lead by example and constantly be looking for opportunities to stay.

TECHNICAL/SOFT SKILLS

• Demonstrated ability to leverage strong communication skills to lead a department, function or group of individuals

• Demonstrated ability to attract, lead, motivate, and retain a team

• Ability to manage financial forecasts, resource plans, and financial models

EXPERIENCE:

• 10+ years IT management experience

• 5 years of experience focused on customer service / engineering disciplines or software development organizations at scale

• 5 years of experience managing, mentoring, and developing people

• Preferred: Experience building and leading global support / engineering and/or software development organizations

LEADERSHIP SKILLS

• Ability to lead through collaboration, balancing multiple stakeholders – Required

• Strong critical thinking skills – Required

• Advanced leadership and interpersonal skills - Required

• Exceptional analytical and process development skills – Required

• Strong communication skills, both written and oral - Required

• Bilingual in Spanish and English - Required

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.