AI Solutions Architect
Thomson Reuters · Remote · New York, United States · 1d ago
Job Description
As an AI Solutions Architect, you will help law firm customers transform how legal work gets done with Thomson Reuters Legal AI. Combining legal-practice experience, product expertise, and a practical understanding of AI, you will identify high-value legal workflows, design and test AI-enabled solutions, and help customers move successful use cases into sustained adoption. Working closely with Customer Success Managers, you will support adoption across customer organizations, with a particular focus on enabling high-value users and scaling successful workflows.
Key Responsibilities
In the role of AI Solutions Architect, you will collaborate closely with Customer Success, Sales, and Product teams to:
- Lead in-person discovery sessions, solution demonstrations, workflow workshops, and executive briefings with law firm customers to identify priority legal workflows and show how Thomson Reuters Legal AI can address them.
- Support customers throughout the lifecycle by identifying and prioritizing Legal AI use cases, advising on workflow and solution design, demonstrating relevant capabilities, and helping successful use cases scale across teams and practice areas.
- Partner closely with Customer Success Managers to develop and execute Legal AI adoption strategies for a portfolio of select law firm customers, with particular emphasis on enabling high-value users, expanding successful workflows, and supporting sustained product usage.
- Discover, test, and document best practices for applying Thomson Reuters Legal AI across customer workflows, creating reusable use cases, prompts, playbooks, and workflow patterns that can scale.
- Apply a strong understanding of the legal technology ecosystem to determine when customer needs are best addressed through Thomson Reuters products, a partner solution, an integration, or custom development, and bring together the appropriate technical and business partners.
- Support customer advocacy by communicating customer needs to Customer Success and our cross-functional partners in Product, Engineering, and Marketing, and highlighting opportunities to improve and innovate our legal AI products.
- Contribute to Thomson Reuters’ thought leadership by sharing expertise with customers and the broader market through events, advisory boards, or customer-facing content.
- Be an effective advocate for Thomson Reuters products. Understand their strengths, areas for improvement, and roadmaps, and be able to explain on multiple levels how they can be specifically applied to take customers’ client advocacy to new heights.
- Travel: This role requires regular travel (approximately 25-30%, varying by quarter) to customer and firm sites to support client engagements, demonstrations, and team initiatives. Candidates must be willing and able to travel as a condition of employment.
Required Qualifications
You are a fit for the role of AI Solutions Architect if you have the following required qualifications:
- J.D. from an accredited US law school required.
- Prior experience practicing law required (e.g., in a law firm, in-house legal department, government, clerkship, or comparable legal practice setting).
- Proven experience in customer- or client-facing roles, ideally engaging with Enterprise or complex accounts.
- Familiarity with legal workflows and processes such as due diligence, eDiscovery, large document review, compliance, or related domains — gained through direct practice, adjacent roles, or working with legal professionals.
- Demonstrable experience with generative artificial intelligence applications.
- Substantial experience using a variety of online legal research and practice tools (e.g. Westlaw, Practical Law, HighQ, Relativity, Everlaw, etc.).
- Tech-savvy with a strong aptitude for learning new AI tools and platforms; no formal technical or programming background is required.
- Experience with basic programming (Python) and/or exploratory coding for problem-solving is a plus but not required.
- Bring experience in customer-facing roles, ideally working with Enterprise accounts.
- Understand the architecture and operation of large language models (LLMs) and are comfortable working hands-on with AI tools, even without a formal technical or engineering background.
- Approach challenges constructively, framing Thomson Reuters solutions positively and accurately.
- Are knowledgeable in due diligence, eDiscovery, managing large document sets, data rooms, and related workflows where AI can accelerate results.
- Excel at communicating technical concepts and creating clear, high-quality documentation and learning materials, and can craft persuasive presentations that resonate with non-technical and often skeptical customers by focusing on their needs and outcomes rather than just product features.
- Thrive on working directly with motivated customers to solve complex problems, including through in-person, on-site engagements.
- Bring creativity, curiosity, and a growth mindset to problem-solving, with the ability to simplify ambiguous challenges and turn them into opportunities.
- Stay up-to-date with emerging AI research and industry trends, and think critically about risks, opportunities, and societal impact.
- Embrace innovation and experimentation—you view setbacks as opportunities to learn, iterate, and improve outcomes.
Preferred Qualifications
- Bring experience in customer-facing roles, ideally working with Enterprise accounts.
- Understand the architecture and operation of large language models (LLMs) and are comfortable working hands-on with AI tools, even without a formal technical or engineering background.
- Approach challenges constructively, framing Thomson Reuters solutions positively and accurately.
- Are knowledgeable in due diligence, eDiscovery, managing large document sets, data rooms, and related workflows where AI can accelerate results.
- Excel at communicating technical concepts and creating clear, high-quality documentation and learning materials, and can craft persuasive presentations that resonate with non-technical and often skeptical customers by focusing on their needs and outcomes rather than just product features.
- Thrive on working directly with motivated customers to solve complex problems, including through in-person, on-site engagements.
- Bring creativity, curiosity, and a growth mindset to problem-solving, with the ability to simplify ambiguous challenges and turn them into opportunities.
- Stay up-to-date with emerging AI research and industry trends, and think critically about risks, opportunities, and societal impact.
- Embrace innovation and experimentation—you view setbacks as opportunities to learn, iterate, and improve outcomes.
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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