Senior Product Manager (Promise & Transportation Network Product)

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

Job Overview:

As a Senior Product Manager on the Promise & Transportation Network Product team, you will drive core products that power customer delivery promises on the Coupang app while maximizing the end-to-end efficiency of our fulfillment and transportation network. You will own the product strategy and execution for end-to-end serviceability—spanning from Fulfillment Centers to Last-Mile Nodes—inventory and promise calculation engines, and next-generation network configuration and change management platforms.

• Define and execute the product roadmap for the Promise & Transportation Network platform, aligning platform capability with rapid business growth and network expansion.
• Drive end-to-end serviceability logic across all logistics nodes—from Fulfillment Centers (FC) to Last-Mile Delivery Nodes—ensuring optimal speed, cost, and reliability.

• Own the development and continuous optimization of inventory and promise engines, delivering real-time, highly accurate delivery promises to millions of customers at high throughput.
• Design and build next-generation network configuration and change management platforms that allow operational teams to safely adapt network topology and manage capacity configurations with zero downtime.

• Partner closely with Engineering, Data Science, SCM, and Fulfillment & Logistics Operations teams to translate complex physical operational flows into scalable products.
• Work with customer-facing product teams to seamlessly integrate promise logic into the Coupang shopping experience.

• Define key metrics and tracking for Inventory & Promise Accuracy, Network Cutoff Compliance, and Network Change SLA.
• Leverage deep data analytics and operational telemetry to identify bottlenecks, reduce system latency, and drive continuous platform optimization.

• Experience: 7+ years of dedicated Product Management experience in high-scale tech platforms, e-commerce, logistics tech, SCM, or complex distributed systems.
• Domain Knowledge: Strong understanding of end-to-end supply chain concepts, including fulfillment node management, transportation network routing, inventory assignment, or serviceability logic.
• Technical & Platform Depth: Proven track record of owning backend systems, microservice architectures, high-throughput calculation engines, or enterprise configuration platforms.
• Data Fluency: Exceptional analytical skills with hands-on proficiency in SQL and data analytics to validate hypotheses, make data-driven decisions, and quantify product impact.
• Stakeholder Management: Exceptional written and verbal communication skills; proven ability to bridge the gap between technical engineering teams, data scientists, and business/operations stakeholders.

• Experience building Promise Systems.
• Hands-on experience designing change management or network topology platforms for large-scale physical operational networks.
• Experience in top-tier global e-commerce, hyper-growth logistics, or Tech/Product-led companies.
• Advanced degree (Master's/MBA) in Industrial Engineering, Supply Chain, or related technical fields.

Recruitment Process and Others:

Recruitment Process

• Application Review - 1st Interview - 2nd Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• https://rocketyourcareer.usa.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.