ServiceNow Business Process Consultant (Manager)
Huron Consulting · Remote · Chicago +1 · 1mo ago
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.
Analytical and Problem-Solving Skills:
Strong analytical skills to analyze process data,identifytrends, and draw insights to inform decision-making.
Ability to troubleshoot process issues,identifyroot causes, and propose solutions for improvement.
Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.
Communication and Collaboration:
Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders
Experience developing PowerPoint visualizations and slide decks to share updates and recommendations
Ability to communicate technical concepts to non-technical audiences andfacilitateproductive discussions.
Skill in building relationships andmaintainingopen communication channels with clients and project team members.
Technical Expertise:
Strong understanding ofServiceNow across multiple modules
Skill infacilitatingworkshops and collaborative sessions to gather requirements and define future state processes.
Expertisein defining and documenting user stories and acceptance criteria
Strong experience providing demonstrations of out-of-box ServiceNow functionality
Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0
Experience and capability to work with and coach clients in developing and executing User AcceptanceTest plans focused on end-to-end use cases
Proficiencyin working with technical leaders in configuring, implementing, andoptimizingautomation software to meet business requirements.
Project Management Assistance:
Understanding ofproject management fundamentals to support project planning, scheduling, and tracking.
Experience executing projects in a hybrid Waterfall / Scrummethodology
Experience running scrumstandups
Ability toassistin creating project documentation, including project plans, status reports, and risk registers.
Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines andobjectives.
Domain Knowledge:
Understanding ofthe industry and business context in which automation initiatives are implemented.
Familiarity with industry-specific processes, regulations, and compliance requirements.
Ability toleverageindustry knowledge to tailor automation solutions to meet specific business needs.
Continuous Learning and Adaptability:
Willingness to continue ServiceNowtraininggainingadditionalmicro-certifications, certifications, and delivery accreditations
Willingness to stay updated on emerging technologies, automation trends, and best practices.
Ability to adapt to changing project requirements, priorities, and timelines.
Commitment to continuous improvement and professional development.
Flexible living locations across theU.S andCanadawith travelrequiredfor client engagements and team collaboration up to 30%.
Qualifications:
Bachelor’s or Master’sdegree in a field related to this position or equivalent work experience
3+ years as aServiceNow BusinessProcess Consultantin increasingly complex implementations; preferablywith a ServiceNowElite-levelpartner(not an internal role)
6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (includingNowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
CurrentServiceNowCertified System Administrator (CSA) REQUIRED
ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management
Strong User Story definition / documentation skills
Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations
Knowledge / experience withNowCreate/ ServiceNow Best Practices
Ability to solve complex problems creatively with strong critical thinking
Strong analytical skills coupled with a functional or technical acumen and hands-onexpertisewith cloud-based enterprise solutions
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
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