Senior ServiceNow Architect
Accenture · Brussels, Belgium · 21d ago
We are:
Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across Europe, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?
You are:
Based in Belgium, the ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.
Key Responsibilities:
Support large and complex pre-sales / RFP processes involving multiple technologies:
Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
Present and discuss solutions with client executives
Present technology solution to internal executive approvers
Assess the business impact/return on investment for the more complex components of the technology solution
Facilitate client workshops, document business requirements and develop them into a proposed solution design staffing
Own the ServiceNow architecture on complex delivery programs
Mentor and assist with internal staff to develop and improve skills
Act as customers’ key contact on the proposed technology solution
Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
Establishing oneself as a leader in cross-technology issues and risk mitigation
Ensure solid governance is established on customer engagements
Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space
#LI-EU
Deep knowledge of ServiceNow
Minimum 2 ServiceNow Certifications
Minimum of 5 years’ experience in Technical Consulting
Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management
Executive presentation experience with business acumen
Excellent written and oral communication skills in English, Dutch or French are a plus.
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Strong time management skills
Experience with DevOps and Agile engineering practice
Our offer
At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.
Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:
13th month + holiday allowance
Generous time off: With 32 holidays, comprising 20 legal + 12 RTT/ADV days
Essential tools: We equip you with the necessary tools for success, including laptop, smartphone, mobile subscription and internet at home.
Hospitalization insurance and extensive group insurance package
Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
Green & flexible mobility program: Take advantage of our federal mobility budget and FlexRewards. Whether it's a company car, public transportation, bike lease, or even housing and other options, you decide what suits you best.
Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
Eco-cheques: Promoting sustainable living and environmentally-conscious choices.
And many more!
At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.
Interested?
Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.