Epic EHR Director of Delivery, Growth & Market Expansion
RSM US · Jacksonville, United States +7 · 5d ago
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
We are currently seeking an Epic EHR DirectorofDelivery,Growth & Market Expansion to join our Healthcare Technology Consulting Services team. The Director willoperatewith a national purview across Epic EHR opportunities and willbe responsible forbuilding, scaling, and sustaining the firm’s Epic-related advisory, implementation, and optimization services.
The Director willleveragedeep technicalexpertisein the Healthcare IT industry, with a focus on Epic EHR implementations, advisory, and optimization, combined with strong leadership, sales, and relationship-building skills. The successful candidate will havedemonstratedsuccess selling Epic-related services, mentoring business development teams, and overseeing complex outsourced and co-sourced engagements with hospitals and health systems.
This role requires a leader who can effectively drive growth through both external client relationships and internal firm collaboration, building a sustainable book ofbusinessand positioning the firm as a trusted advisor across the Epic ecosystem.
This role can be based near any major RSM office.
As a Healthcare Consulting Director, you will need to:
Draw upon your demonstrated technical and industry knowledge to become a trusted advisor to our clients.
Drive the national growth strategy for Epic advisory, implementation, and optimization services.
Lead the sales and proposal process for Epic opportunities from qualification through contract execution.
Leverage your existing network and personal brand toidentify, pursue, and secure new Epic opportunities.
Lead and support delivery of EHR implementations and optimization initiatives.Provide strategy, and planning guidance to implementation teams.
Develop andmaintainexecutive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders.
Represent the firm at client meetings, industry conferences, executive briefings, and speaking engagements to build brand awareness and generate new opportunities.
Travel regularly to client sites, conferences, and internal leadership meetings to support relationship development and strategic pursuits.
Establish strong internal relationships across service lines to create sustained referral channels and pipeline growth.
Partner with leaders across the firm toidentify, shape, and pursue Epic-related opportunities within existing and prospective client accounts.
Mentor and coach business development teams, partners, and account leaders on how to effectively position and sell Epic services.
Help build and scale an Epic practice focused on implementations, optimizations, and advisory services.
Oversee development of client-facing materials, including proposals, statements of work (SOWs), and executive presentations.
Partner with the Practice Leader anddeliveryleadership to align scope, pricing, staffing, margin, and risk expectations.
Support the development and negotiation of MSAs, BAAs, and related engagement agreements in coordination with legal and risk teams.
Translate client needs into clearly defined, defensible SOWs aligned with firm standards and delivery capabilities.
Oversee a healthcare IT book of business across Epic implementations, optimization, advisory, and change management engagements.
Effectively manage and mentor multidisciplinary teams to deliver high-quality, client-centric solutions.
Design and deliver innovative service offerings aligned with market needs.
Manage multiple client engagements while providing leadership on proposals and internal initiatives.
Model the firm’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions
Leverage your existing network and personal brand in the marketplace to drive growth for RSM, which includesidentifyingand securing new opportunities
Oversee a healthcare IT book of business focused on EHR implementations, optimization, advisory services, change management, and engagement risk of allclientrelated work within the portfolio
Design and deliver innovative service offerings
Manage multiple client projects simultaneously, while providing leadership on proposal opportunities and ongoing internal initiatives
Recruit andretaina talented Epic consulting team
Establish a network of internal and external relationships that lead to a sustained book of business and market related growth strategy
Professional Qualifications:
Bachelor’s or master’sdegree in business, computer science, informatics, public health, healthcare administration, ora relateddiscipline.
Minimum of 10 years of experience in healthcare IT, healthcare consulting, or related leadership roles.
Prior consulting/client facing experiencearound EHRimplementation, and optimization services
Demonstrated success selling Epic-related services, including advisory, implementation, and optimization engagements.
Proventrack recordof meeting or exceeding annual sales or revenue targets.
Experience leading complex Epic pursuits, including proposal development, pricing strategy, and contract execution.
Strong understanding of the Epic ecosystem, including health system implementations, Community Connect models, and optimization initiatives.
Experiencepresenting toand building relationships with senior healthcare executives (CIO, CFO, COO, CMIO, etc.).
Proven ability to mentor and enable business development teams, account leaders, or partners on how to sell Epic services.
Strong business acumen, including knowledge of healthcare operations, financial drivers, and technology strategy.
Experience working in or with large, complex health systems or multi-entity healthcare organizations.
Demonstrated ability to build and scale consulting teams and service offerings.
Exceptional interpersonal, written, and verbal communication skills.
Team-oriented mindset with strong collaboration and leadership capabilities.
Willingness and ability to travel approximately 60% (up to 75% as needed).
Preferred Qualifications:
Active Epic certification(s) or prior hands-on Epic implementation experience.
Experience in a large national or global consulting firm.
MBA, MHA, or related advanced degree.
Experience building or scaling a healthcare or Epic consulting practice.
Established relationships within the Epic ecosystem, including health systems, Community Connect hosts, or strategic partners.
Experience developing go-to-market strategies, alliances, or industry programs.
Prior leadership experience with a national or multi-region sales or consulting portfolio.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $134,000 - $269,000Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.