Director, Productivity & Workforce Transformation
West Monroe · New York, United States +1 · 3mo ago
Are you ready to make an impact?
West Monroe is seeking a Director to join our Organization People & Change practice within the Productivity & Workforce Transformation discipline. This role is designed for a leader with a clear point of view on how organizations improve productivity—combining workforce analytics, process redesign, cost takeout, and AI-enabled workflow transformation to unlock measurable value.
Our Productivity & Workforce Transformation team focuses on helping clients redesign how work gets done at scale—improving labor efficiency, reducing cost, increasing throughput, and embedding AI into day-to-day operations.
What you’ll do:
Lead work transformation & cost takeout engagements
- Lead client engagements focused on labor productivity, cost takeout, operating model improvement, and process redesign
- Assess workflows, service models, and management systems to identify value leakage
- Build quantified value cases using operational data, work measurement, and financial modeling
- Translate opportunities into executable roadmaps with clear ownership, milestones, and value realization
Drive AI-enabled workflow transformation
- Identify opportunities to apply AI, automation, and decision support within business processes
- Prioritize use cases based on business impact, feasibility, and adoption readiness
- Redesign workflows that embed AI into how work gets done (including human-in-the-loop models)
- Ensure initiatives are tied to measurable outcomes through KPI definition, tracking, and governance
Drive business development
- Originate and close productivity/work transformation-focused engagements (e.g., labor optimization, cost takeout, AI-enabled workflow transformation)
- Develop proposals, scopes, pricing approaches, and staffing models
- Identify and shape follow-on opportunities by translating client pain points into quantified value stories
- Partner across industry and technology teams to bring integrated solutions to market
Lead teams & grow the practice
- Own engagement delivery, team leadership, quality, economics, and client satisfaction
- Coach team members in productivity methods, structured problem solving, and executive communication
- Contribute to productivity/workforce methodologies, tools, and go-to-market assets
What you’ll bring:
- 10+ years of experience in consulting, operations, or transformation roles
- Deep experience in productivity improvement, including labor efficiency, workforce analytics, cost takeout, or process transformation
- Strong ability to build and communicate quantified business cases (workload analysis, capacity, cost, ROI)
- Experience applying process improvement methods (e.g., lean, workflow analysis, operating model design)
- Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
- Track record of selling and delivering work in a consulting or advisory environment
- Strong executive communication and stakeholder management skills
- Experience in one or more of West Monroe’s core industries preferred
What success looks like
- You quickly identify and quantify productivity opportunities and mobilize teams to capture value
- Engagements deliver measurable outcomes (cost reduction, labor efficiency, throughput improvement, capacity unlock)
- Clients adopt AI-enabled workflows that drive sustained operational impact
- You help grow the Productivity & Workforce Transformation discipline through delivery, mentorship, and business development
Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.