Project Leader (CCA) - Customer CoE
Bain & Company · New Delhi, India · 4d ago
About us
Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.
Who you will work with
The BCN Customer CoE aims to provide expertise, speed, and a competitive edge to Bain’s Pricing, Commercial Excellence, Branding, Marketing, and Customer Experience work. We do this by co-developing and delivering client pitch decks, consulting products, and deliver on Go-to-Market solutions. Within the CoE, we build products and deliver solutions that help clients uncover and capture their full potential across the entire sales value chain and customer journey, spanning problem identification, solution design, implementation, and capability building.
Our environment is fast-paced and dynamic, driven by continuous innovation and learning. We offer extensive professional development opportunities for those who enjoy analytical problem-solving and creating client-oriented solutions. The CoE provides a truly global experience, with the chance to collaborate with experts, Bain case teams, and clients around the world, all within an inclusive, collaborative, and fun-loving team culture. High performers also have access to global transfer opportunities.
What you’ll do
- Develop high-impact sales collateral (proposals, discussion decks, RFP/RFI responses) for priority pursuits across regions, ensuring alignment with Bain’s value proposition and client context
- Lead high-level discussions with senior stakeholders, bringing structured problem solving, clear point-of-view, and compelling storytelling to ambiguous or open-ended asks
- Drive operational excellence by ensuring timely, high-quality, zero-defect delivery across all proposal and sales-support outputs
- Show comfort in driving open-ended client requests, creating point-of-views, and delivering output aligned with client objectives
- Lead, coach, and develop a high-performing team responsible for proposal development, sales collateral, and commercial acceleration; set quality standards, workflows, and best practices
- Allocate work, manage bandwidth, address roadblocks proactively, and ensure a consistent culture of excellence, collaboration, and continuous improvement
- Co-lead creation of innovative perspectives, reusable assets, and commercial products that elevate Bain’s go-to-market strategy and support practice-wide growth
- Partner with cross-functional teams to build and enhance Bain’s differentiated offerings, methodologies, and IP through new tools, automation, and insight-rich thinking
- Use technology, automation tools, and AI platforms to optimize proposal development, content reuse, and client communication workflows
- Serve as a strategic partner to BCN Managers, Customer Practice leaders, and regional commercial teams to shape pursuit strategies and deploy Bain’s offerings internally and externally
- Assist Customer Practice in operational tasks including leadership updates, business reviews, and maintaining the internal knowledge database
About you
- Undergraduate degree (preferably in Engineering, Business, or Economics) with 4-6 years of experience, or Postgraduate degree (MBA preferred) with 3-5 years of experience
- Proven ability to build sales collateral (client proposals, pitch decks, RFPs, demos, etc.,) on topics like go-to-market, commercial excellence, branding, marketing, customer experience, and strategy for B2B/B2C clients
- Experience within a Professional Services or within customer and marketing strategy division in the Industry
- Advanced proficiency in Microsoft PowerPoint and Excel is essential. Hands-on experience with leading GenAI platforms such as Claude and OpenAI is required, not only for proposal development and content refinement but also for creating client-facing dashboards and interactive solutions. Additional preferred skills include:
- Digital and web content management platforms (e.g., EPiServer), demo and video creation tools (e.g., Synthesia, Adobe Suite)
- Programming, data management, and web application development skills (e.g., Python, HTML, Java, etc.)
- Building AI-powered apps, prototypes, and POCs using AI agents, natural language prompting, and vibe coding platforms (e.g., Replit and Vercel)
- Strong communication and presentation skills with ability to engage senior stakeholders. Having an experience of leading a team is a strong advantage
- Self-motivated and have experience working in a team environment with ability to handle multiple tasks and tight timelines
What makes us a great place to work
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.