Manager - Business Quality Assurance

Job Description: Market Conduct Oversight Monitor and review market conduct activities across Agency channel to ensure compliance with internal policies and regulatory requirements. Work closely with compliance, legal, sales, and distribution teams to ensure cohesive management of market conduct risks. Regulatory Compliance & Risk Management Stay abreast of current and upcoming regulatory changes affecting market conduct within the life insurance sector. Communicate changes to relevant teams and ensure policies and practices are updated accordingly. Develop and maintain frameworks for ongoing assessment of market conduct risks within distribution channels. Conduct periodic reviews and audits to identify areas of non-compliance or potential misconduct. Handling customers & clients complain that related to misconduct or any related issue. Training monitoring & Awareness Support the design and delivery of training programs for distribution teams on market conduct standards and regulatory requirements Reporting & Documentation Prepare comprehensive reports on market conduct assessments, risks, and compliance status for senior management. and maintain accurate documentation of monitoring activities and corrective actions. Qualifications: Bachelor's degree in laws, risk management or related fields Minimum of 3-5 years of experience in market conduct, compliance, risk management, or related roles within the insurance or financial services industry Prior experience working with distribution channels, especially Agency channel is preferred Strong understanding of insurance regulations, market conduct standards, and compliance requirements Familiarity with regulatory frameworks applicable to life insurance, such as local insurance laws and international best practices Excellent analytical skills to assess and monitor risks effectively Good understanding of distribution channels and sales practices in life insurance Strong written and verbal communication skills to prepare reports, conduct training, and liaise with various teams Ability to influence and collaborate effectively across departments Proficiency in MS Office Suite and risk management tools About Krungthai-AXA Life Insurance Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists. The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance. Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA. Our Perks and benefits Employee and Family Health Insurance Benefits Life and Accident Insurance Benefits Hybrid Working and Flexible Working Hours Annual Leave & Birthday Leave Salary Increment & Bonus Digital Learning - Self Learning Organization Annual Health Check up Provident Fund