Operational Innovations Senior Analyst

Locations: Gurgaon | London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG’s internal functions are the foundation of how our firm operates— representing thousands of professionals and hundreds of millions in investment that enable BCG to deliver exceptional client impact at global scale. As the firm continues to grow and technology changes rapidly, our internal operations face an extraordinary opportunity: to continue to evolve to an even more scalable, technology-enabled, global organization.

Our Operational Innovations (OI) team is at the center of this transformation. We are trusted partners to our functions and firm leadership for driving this ambitious change agenda. We enable step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee. From technology & AI deployments to end-to-end process redesign, we partner with functional and geographic leaders to re-architect how the firm operates — faster, smarter, and more connected than ever before.

We don’t just manage change — we partner with the business to make it happen. Our team helps shape and accelerate BCG’s most strategic initiatives, providing hands-on executional leadership and deep expertise in transformation, digital enablement, and change management. We enable functions to scale effectively, improve performance, and unlock new sources of value through data, automation, and forward-thinking design.

Key Activities and Responsibilities include:

• In partnership with initiative owners and OI Project Managers, provide content support, research, expertise, analyses, or documentation to support project management and accelerate various functional or geographic improvement initiatives. Project emphasis to include operational improvement projects, and often the digital delivery of operational improvements, digital collaboration, and/or digital employee services.
• Support development of deliverables, ensuring highest potential for value delivery. Deliverables could include business improvement plans, process design, effective communication & engagement plans, implementation plans or supporting analyses for any of these. Expectation that analysts can distil key insights from analyses to presentation formats
• Work with line owners and OI team members to identify potential investments and/or process improvements to accelerate BCG’s digital and operational development. Assist in defining end-state processes and organizational models, as well as the path to achieve those end states.
• Work with Program Managers and Change Managers/Leads to support on the ground implementation of Change initiatives including enabling impacted users, embedding behavioral change and doing change impact analysis.
• Work with Program Managers and Change Managers/Leads translate project objectives and change needs into concrete employee communications, engagement actions and campaigns using a range of channels and media.
• Track project success and progress, working with project managers to ensure projects remain on course and objectives are realized on-time and within budget parameters, and that projects deliver against stated objectives and KPIs.
• Support development of senior management reporting and broader communications, as required, in part by providing related analyses and supporting documentation

What You'll Bring

• University degree or equivalent – ideally in a business related subject
• Experience working in a multi-national or large scale environment
• Data Analysis – strong data analysis skills, able to communicate key insights effectively
• Curiosity and focus on continuous development, learning
• Creativity and openness to new approaches, digital tools, Agile methodologies
• Project and Program Management a plus

Who You'll Work With

The OI Leadership Team and OI team members, especially project managers and change managers Internal Clients / stakeholders to develop communications to deliver project and stakeholder change objectives External Associates – our network of BCG approved contingent resources, when appropriate.

Additional info

You’re Good At:

• Organizing and managing project details with a bias for getting to great output quickly – You are flexible and organized in your work and can be effective across a range of activities and stakeholders
• Working in a complex environment at pace – You are analytical and comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements
• Data Analysis – Qualitative and quantitative evaluation of information and data to draw out insights and help shape project plans, business cases, etc.
• Stakeholder Engagement – You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations
• Structuring and analyzing information. You can take an idea for organizing or analyzing data and turn it into a useful deliverable. Strong attention to detail
• Culture and collaboration – you care deeply about the experience and engagement of your colleagues and believe in the core tenets of BCG’s purpose statements
• Learning and adapting – you are an eager and consistent learner, are naturally curious, open to feedback and interested in continuous improvement

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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