Head of Payment Services

Some careers have more impact than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations. 
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking experienced professionals to join our team in the role of Head of Payment Services.

Responsibilities

• Set the direction for customer service across Global Payments Solutions Operations, driving consistent delivery against agreed service levels
• Drive automation, process simplification and operational excellence to deliver continuous improvement
• Drive strategic improvements that strengthen service quality, increase operational efficiency and enhance customer experience
• Maintain a robust control environment across Payments, Export Proceeds, Cheques Operations, Corporate Credit Cards and the Main Office Branch
• Strengthen the control environment by overseeing key controls, identifying emerging weaknesses and driving timely escalation and remediation
• Provide proactive leadership in identifying, assessing and mitigating operational risks to protect customers, colleagues and the business
• Drive a sustainable cost-management agenda for Sri Lanka Payments, balancing operational effectiveness with delivery of agreed efficiency savings
• Lead the Sri Lanka Payments team and operating model, building capability through effective talent, succession and performance management
• Shape a future-ready workforce by strengthening talent capabilities through strategic training, cross-skilling and career development

Requirements

• Extensive experience in Operations Management, Payments Operations or a related financial services discipline, with a strong understanding of financial services operations and the global payments environment
• Knowledge of payment processing, controls, reconciliations, regulatory reporting and operational risk management, including control execution and remediation
• A proven track record of leading complex operations and multiple teams while delivering consistently high-quality results
• Strong leadership, communication, influencing and stakeholder-management skills, with the ability to build effective relationships across business, operations, technology and regional teams
• Sound judgement and strong analytical and problem-solving skills, with the ability to assess complex information, make decisions within policy and resolve challenges effectively
• A proactive, change-oriented approach, with the ability to identify risks, improve processes, enhance efficiency and deliver sustainable outcomes
• A collaborative leadership style and commitment to building a flexible, future-ready workforce through capability development and cross-skilling
• Professional qualifications in payments, banking, risk management, operations, project management or change management would be advantageous

When applying please submit a full resume.

You will achieve more at HSBC.

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