Assistant Manager, Client Services, GTS
HSBC · Ha Noi, Vietnam · 11d ago
Some Careers Grow Faster Than Others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade Solutions (GTS) serves as a core service provider for Global Corporates & International Mid-Market (GC-IMM) and Global Network Banking (GNB) clients. GTS Client Services (CS) Assistant Manager in Vietnam is responsible for proactively managing trade transactions under his/her clients' porfolio, and providing excellent customers services for trade clients. The role is responsible for providing technical expertise to Clients and Coverage team (Relationship/Sales Managers), supporting the origination and execution of deals/transactions across the wide range of GTS products
In this role, you will:
- Define and execute Vietnam GTS Client Services operating model, aligned with the global GTS CS target operating model;
- Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on transaction related queries, proactive management trade transactions under porfolio and increased clients’ usage of self-serve solutions;
- Act as single point for trade issues from clients under porfolio and ensure client satisfaction with consistently excellent and market leading service;
- Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers/ Business Development, Relationship Managers and other external units on service performance, initiatives and issues;
- Collaborate with CS and Transaction Services Team Leaders in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience.
- Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients."
- Be a Services representive for GTS in Hanoi office, well connecting with GTS multiple teams and Coverage, Stakeholders, etc.
To be successful for this role, you need:
- Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
- Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process
- Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output
- University degree supporting Financial Services, Trade Banking, Process service or equivalent experience in a related field
- Knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes is desirable
- Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing
- Minimum 5 years of experience in trade/client services
- Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams
- Ability to manage under pressure, making good and timely decisions/escalation in tough situations
Opening up a world of opportunity'
About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.