Senior Manager - Data Platforms (IT Management/Operations)

Requisition ID: 255229 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager – Data Platforms will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives. This organization drives data enabled decision making, AI innovation, and technology modernization across the Bank.

The Senior Manager - Data Platforms will be responsible for managing the Data & AI platforms by leading a team of engineers to ensure smooth running & upkeep of the underline platforms. Combining technical expertise with people management, you and your team are key to ensure the stability, scalability & security of data platforms by working with various groups within the Bank to ensure operational hygiene of the platforms is maintained and they are compliant, resilient, available, secure, up to date, risks free etc. A great team leader who will develop, tone & retain cross functional team by managing their day-to-day activities & year end goals.

Is this role right for you? In this role, you will:

• Guidance and Direction: Provide clear direction to the team, set goals, and keep the team accountable for their deliverables. Align team goals with the overall direction of the Data & AI technology roadmap and enterprise standards.
• Relationships: Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures. Communicate proactively with stakeholders and cross‑functional teams (Platform, Security, Cloud Ops, Networking, Data Governance) to align priorities, manage expectations, and drive adoption of platform standards. Oversee vendor relationships, licensing, and procurement for internal IT systems.
• Process Improvements: Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks. Continually improve platform SOPs, KPIs, Dashboards for efficiency and automation.
• Site Reliability: Define and manage SLIs, SLOs, and SLAs for data platform services. Implement reliability strategies such as redundancy, failover, and disaster recovery.  Establish observability practices (monitoring, logging, tracing, alerting).  Reduce toil through automation of operational and maintenance tasks. Manage error budgets and balance reliability with feature delivery.
• Incident Management: Monitor system health and proactively address performance bottlenecks. Provide support during major incidents, including after‑hours support. Lead incident response, communications to users and stakeholders, and root‑cause analysis with clear action items and follow‑through.
• Troubleshooting: Analyze, triage, and resolve platform issues promptly to achieve SLOs and platform reliability objectives. Conduct blameless postmortems and drive continuous reliability improvements.  Drive error‑budget aware practices, post‑incident reviews, and resilience engineering (e.g., autoscaling, retry/backoff strategies, policy guardrails).
• Security, Housekeeping, Audit: Lead vulnerability management: patching, remediation, and risk prioritization. Coordinate regular security scans and ensure timely closure of findings. Act as primary liaison for internal and external audits. Track and remediate audit findings and control gaps.
• Documentation: Maintain & develop documentation for policies, procedures, and operational controls, Ensure incident playbooks are up to date.

• Team Leadership & Development. Timesheets Manage IT staff for operational support with a wide range of skill levels and a diverse set of technologies, Lead, Mentor, Plan staffing, training and career development by conducting team meetings and providing feedback up the ladder. Foster a culture of operational excellence, reliability, openness and continuous learning.
• Financial Planning & Buss Ops : With assistance of the Director, manage budgets. Maintain inventory of Vendor licenses and assist in yearly financial planning. Manage SOWs with various Vendor, track & work with finance for timely payment of invoices.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 15+ years of progressive IT experience in big organizations operating in various geographies/regulations.
• 5+ years of leading big teams of diverse skill sets, Experience in management of workload, hiring, team building and relationship management.
• 5+ Experience managing enterprise data platforms on 24/7 scale, Strong knowledge of cloud platforms. Experience with reliability engineering, monitoring tools, and incident management.
• Strong exposure to IT operations & Knowledgeable about organizations and their culture and understands the reasoning behind key policies, practices and procedures
• Comprehensive understanding of SDLC, cross functional team dependencies, hands on experience of working with teams across various departments.
• Ability to multi-task and work with internal and external clients. Ability to set goals and work with minimal supervision.
• Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills.
• Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners. Must be able to grasp complex financial concepts and be able to apply these concepts in a systems context.
• Facilitate the discovery of alternatives and drives decision-making to closure and action
• Works effectively and efficiently in a virtual, multi-site environment
• Bachelor’s degree in computer science, Engineering, Mathematics, Management or related field

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

#AIDataPlatforms

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.