Senior IT Operations Specialist
Insider (Insider One) · Istanbul, Türkiye · 14d ago
SeniorOn-siteIT & Tech Support
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
We are looking for an experienced and hands-on Senior IT Operations Specialist to support and continuously improve our workplace technology environment.
This role combines advanced end-user support, endpoint and device lifecycle management, IT asset management, workplace collaboration technologies, security compliance, and technology adoption. The ideal candidate is highly technical, service-oriented, proactive, and comfortable supporting both day-to-day operations and technology improvement initiatives in a fast-paced environment.
What You Will Do
- Serve as the escalation point for complex workplace technology incidents and service requests,
- Troubleshoot endpoint, application, collaboration, and connectivity issues across remote and on-site environments,
- Provide high-quality technical support to executive leadership, Board members, and other critical users,
- Manage the complete device lifecycle, including procurement, deployment, assignment, transfer, return, replacement, and decommissioning,
- Administer endpoint management platforms, device policies, software deployments, operating system upgrades, and security requirements,
- Support Apple-focused enterprise environments across macOS, iOS, and iPadOS,
- Monitor endpoint compliance, security posture, warranty status, utilization, and refresh requirements,
- Maintain accurate inventory records and regularly reconcile physical assets with IT asset and endpoint management systems,
- Identify missing, inactive, underutilized, or incorrectly assigned devices and take corrective action,
- Provide asset and inventory insights to support capacity planning, procurement, and budget forecasting,
- Lead the technical operation of conference rooms, video conferencing platforms, audio-visual systems, room scheduling solutions, and digital displays,
- Ensure meeting technologies are ready for executive, Board, and business-critical meetings and events,
- Participate in workplace technology pilots, deployments, and rollout initiatives,
- Support the adoption of productivity technologies, approved AI-enabled tools, and automation solutions,
- Contribute to user training, internal communications, technical documentation, and knowledge-base content,
- Analyze recurring incidents, support trends, and root causes to develop sustainable solutions,
- Promote automation and self-service practices to reduce repetitive operational work,
- Partner with Security, Infrastructure, business teams, and external vendors to continuously improve service quality and operational efficiency,
- Ensure secure and compliant processes for device deployment, access, return, data wiping, and decommissioning,
- Travel when required to support company meetings and events.
What You Will Need
- At least 5 years of experience in workplace technology, IT operations, endpoint management, or end-user technology services,
- A bachelor’s degree or an equivalent combination of education and professional experience,
- Strong hands-on experience supporting Apple enterprise environments, particularly macOS and iOS,
- Strong knowledge of endpoint management, device policies, software deployment, and device lifecycle practices,
- Hands-on experience with IT asset management, inventory tracking, and device assignment processes,
- Experience supporting conference room technologies, audio-visual systems, video conferencing platforms, and hybrid meetings,
- Good understanding of endpoint security, identity and access management, and device compliance,
- Strong troubleshooting, analytical, and problem-solving skills,
- Experience supporting executive leadership and other high-profile users,
- Ability to balance multiple priorities across daily operations and technology projects,
- Strong communication, stakeholder management, and customer service skills,
- Ability to collaborate effectively with technical teams, business stakeholders, and external vendors,
- A proactive, service-oriented mindset with a strong sense of ownership,
- Passion for automation, continuous improvement, and building scalable workplace technology operations.
What We Offer
- Enjoy a monthly meal allowance designed to enhance your daily routine
- Access comprehensive private health insurance
- Find your people with yoga classes, running and cycling clubs, and nutrition workshops
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
- Help build the team you want to work with and enjoy rewarding referral bonuses
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.