IFM Retail Director

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

IFM Retail Director

This role offers full remote flexibility with strategic travel up to 30%, with a strong preference for candidates based in the Midwest region.

Lead the transformation of North America's largest retail facilities portfolio as our IFM Retail Director, where you'll command operational excellence across 10+ million square feet spanning 1,800+ dynamic retail environments. This remote leadership role offers the unique opportunity to shape the future of integrated facilities management while building and inspiring a geographically diverse team of facilities and engineering professionals who deliver mission-critical services to one of the industry's most prestigious retail clients.

Step into a role where your strategic vision directly impacts thousands of retail locations across North America, driving service innovation and operational efficiency at unprecedented scale. You'll collaborate with executive stakeholders, lead transformative client initiatives, and leverage your deep expertise in dynamic contracts and facilities outsourcing to deliver measurable business results. This is your chance to elevate your career while leading a world-class team in an environment that rewards excellence, innovation, and leadership impact.

Here is some of what your day will look like:

• Oversee service delivery for the entire retail portfolio, ensuring all facilities services meet contract requirements, performance standards, and client expectations
• Lead and develop management-level staff across geographically dispersed teams, providing coaching, performance management, and succession planning while fostering teamwork and excellence
• Manage vendor relationships and performance to ensure third-party services are delivered according to contract terms and quality standards
• Drive continuous improvement initiatives including cost savings programs, benchmarking, best practices implementation, and innovation leveraging JLL's platform and regional networks
• Ensure KPI and SLA achievement across all account metrics while maintaining strict adherence to governance processes and compliance requirements
• Build and maintain strong client relationships through superior support, regular communication, and exceptional service quality as measured by client feedback and satisfaction scores
• Manage financial operations including annual budgeting, monthly budget performance reporting, invoice approvals, contract negotiations, and third-party spend oversight
• Champion workplace excellence by advocating for diversity and inclusion, maintaining safety standards, and upholding JLL's core values of Teamwork, Ethics, and Excellence

Here is who we are looking for:

• A bachelor degree or higher
• 10+ years of experience specifically managing retail facilities, with proven managerial experience required as this role will manage a team of Senior Managers
• Strong client relationship management, strategic thinking with execution capabilities, independent leadership with excellent organizational and multitasking skills, outstanding communication and presentation abilities, and a forward-thinking mindset that drives innovation and transformation
• Strong retail banking or similar geographically distributed small site portfolio experience, capable of managing high-touch, brand focused, and specialty spaces
• Strong financial acumen, clear understanding of commercial leases, and contract documents
• Familiarity with building systems, CMMSs, Microsoft Office and utilization of AI tools
• Superior financial skills and budgeting/forecasting

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

162,000.00 – 199,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC, Chicago, IL, Minneapolis, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.