Corrigo Platform Analyst
JLL · Santa Clara, United States +2 · 26d ago
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
This position oversees the administration and optimization of a Computerized Maintenance Management System (CMMS), facility service request systems, and account-level reporting platforms. The role involves ensuring system integrity, managing work order processes, supporting account teams, and delivering comprehensive reporting while maintaining system configurations that align with internal and client objectives.
Your day-to-day tasks will include:
- Serving as the primary point of contact for the account team on all CMMS-related questions, support issues, and system requirements
- Managing the Corrigo work order process and data platform with focus on performance management, reporting, and maximizing system capabilities
- Producing monthly, quarterly, annual, and ad-hoc reports including work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting, and training metrics
- Configuring system notification messages, print formats, inspection forms, and other inbound/outbound communication mechanisms
- Providing new user training, advanced user training, and feature training to account and client staff as needed
- Maintaining system and user process documentation, developing new documentation, and updating existing materials
- Managing operations to mitigate risk, exploring solutions within existing system capabilities, and deploying configured solutions
Physical Demands and Work Environment:
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
Required Qualifications:
- High school diploma or equivalent
- Minimum 5 years of experience managing CMMS/work order applications, Performance Management, Data and Analytics
- Demonstrated process orientation and data-driven skill sets
- Above-average aptitude for technology and systems with high proficiency in MS Office Suite
- Strong written, verbal, and interpersonal communication skills
- Superior customer service skills and customer-focused orientation
- Successful completion of felony background check and drug test
Preferred Qualifications:
- Undergraduate degree or equivalent experience
- Experience with Corrigo platform specifically
- Familiarity with OVID Process and Corrigo Data Governance Process
- Experience developing and deploying inspection forms for building engineering teams
- Knowledge of call center operations and escalation procedures
- Strong organizational skills and collaborative working style
- Background in facility management or building operations
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
70,480.00 – 88,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Austin, TX, Boulder, CO, Santa Clara, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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