Account Director
JLL · Menlo Park, United States +3 · 17d ago
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Opportunity
TheAccount Directoris accountable for developing and implementing a global account plan which will delight our clients and ensure a healthy long-term relationship. This executive leaderanticipatesclient needs and delivers tooutperform onthe key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and managesglobalhigh performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.
Primary Responsibilities
Exceeding Client Expectations
- Create the vision of the account plan ensuring alignment ofglobal initiativesand governance, drivinghigh qualityresults tohelpsecure a future with no-bid contract renewals
- Drive account growthgloballyby articulating value proposition and ensuring expansion of services provided
- Develop outstandingtrusted advisor relationships with key stakeholders bysolicitingfeedback and excelling at world-class client service delivery
- Overseedelivery of globalprograms, with a particular focus oninitiative related to elevatingemployee experience
- Establish Standard Operating Procedures (SOPs) forthe Account
BuildingHigh PerformanceTeams
- Ensure highest qualified candidate is hired for all roles on the account
- Build actionable and measurable career development plans for all direct reports
- Advance the firm’s diversity and inclusion priorities withplanful andfocused talent planning
Achieving Financial Results and Contributing to Firm’s Revenue Growth
- Present a globalannual account plan which includes keyobjectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
- Proactively manage to the account budget andidentifyopportunities to generateadditionalrevenue on the account
- Mitigate risk for the firm by ensuring A/R ismaintainedbelow60 dayspayable
Attributes
Exemplary executive presence– has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Strategic mindset– able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Financially astute– commercial oriented, strong financial acumen
Results driven– takes corrective action quickly and decisively when performance falls short and redirection isrequired; highly collaborative with exceptional integrity
Obsessed with customer habitsand the data derived from those behaviors; keenly aware of trends within the industry
Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
Transformational leadership– leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Operational “heft”–comfort and experience with complex, large, and heavily matrixed organizations
Requirements
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Proven resultswithdrivingglobalemployee experienceprograms
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, andretaininglarge teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
225,000.00 – 250,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Menlo Park, CA, Mountain View, CA, San Francisco, CA, Sunnyvale, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Accepting applications on an ongoing basis until candidate identified.