Product Management, Principal

Strategic Planning (10%)

• Formulate and drive long- and mid-term strategic plans aligned with IT and business priorities.

• Lead and influence a culture of cost-efficient, agile, and flexible delivery of IT solutions.

• Establish policies, procedures, and best practices to build a center of excellence for product delivery.

• Identify and develop leadership and individual contributors to build a high-performing team.

Portfolio Management (20%)

• Lead quarterly portfolio backlog prioritization and review with business stakeholders.

• Manage total technology cost ownership for the portfolio, including operating and capital expenditure.

• Co-own business and technology OKRs and ensure alignment with strategic goals.

• Chair Big Room Planning sessions for portfolio prioritization and delivery planning.

• Provide weekly progress highlight reports to Project Sponsor, Project Owner, Portfolio Lead, and PMO.

• Manage and influence relationships with senior leadership, vendors, Group IT, and business partners.

Product Management (30%)

• Own the product roadmap and ensure alignment with business strategy and innovation goals.

• Lead cross-functional engagement across IT and business to manage the full product lifecycle.

• Prepare ROP/business cases with Business Product Owners and follow the approval process.

• Drive prioritization of demand and ensure timely execution by software engineering teams.

• Create detailed product specifications (UI/UX, FSD) and manage testing, feedback, and delivery.

• Track and measure product success, including post-launch evaluations and continuous improvement.

• Ensure clarity of requirements and manage change control processes effectively.

Delivery Management (25%)

• Provide direction, clarification, and decision-making support to avoid delays and misalignment.

• Accept or reject work outputs based on quality and alignment with product goals.

• Continuously refine the product backlog based on evolving business needs and feedback.

• Optimize delivery resources and manage financial planning for product execution.

Informal People Development & Mentorship (15%)

• Act as a mentor and role model to junior team members, providing guidance, coaching, and support to help them grow in both technical and professional capabilities.

• Share knowledge, best practices, and product management expertise to uplift team performance and foster a collaborative learning environment.

• Informally support resource planning and skill development by identifying capability gaps and recommending development opportunities.

• Contribute to building a high-performance culture by encouraging quality mindset, ownership, and continuous improvement across the team.

• Collaborate with people managers to provide input on team development needs and succession planning where relevant.

• Degree in IT from an accredited institution. 

• 7-8 years of experience in IT Product or Engineering environment, with 5-8 years in supervisory experience on the supported IT domain.  A good understanding of the insurance business and its success drivers.

• Strong track record of managing a business engagement or customer relationship function within a large organization

• Extensive experience of working across business functions and understanding differing operational constraints and demands

• Demonstrable experience of working at the most senior levels of large and complex organizations

• Sound experience in managing IT projects, business analysis and organizational/ business change.

• Experienced in the identification, assessment and management of project risks.

• Strong strategic thinking and analytical skills.

• Accountable for the delivery of outcomes, strives to meet and exceed stakeholders’ expectations.  

• Able to influence key stakeholders to align on strategic priorities and drive business outcomes.