Senior Operations Engineer, MetalDev
CoreWeave · New York, United States +3 · 1y ago
About the Role
CoreWeave’s MetalDev team is seeking an experienced Senior Operations Engineer to join the MetalDev Operations team. Reporting to the Engineering Manager, this hands-on technical role focuses on service reliability, observability, and operational excellence.
You will develop deep expertise in the Redfish-based services and automation tools used by frontline operations teams during data center bring-ups and in production environments. You will identify gaps in tooling and operational processes, partner with the engineering team to develop and validate fixes, and help ensure our automation operates reliably at scale.
You will also submit change requests to hardware and firmware vendors, validate vendor-provided fixes, and continuously improve runbooks and on-call documentation to reduce recurring incidents and operational toil.
In this role, you will work with cutting-edge infrastructure, including high-performance NVIDIA GPU servers, Cooling Distribution Units (CDUs), NVLink switches, and power shelves supporting GB200 and GB300 Vera Rubin NVL72 systems and custom in-house hardware. You will collaborate closely with the Hardware Engineering, Fleet Operations, and the Service Engineering teams.
Approximately 80% of the role will focus on day-to-day operations, production support, and incident response. The remaining 20% will focus on improving operational processes, observability, documentation, and remediation capabilities and automation to prevent recurring incidents and increase service reliability.
Key Responsibilities
Triage and Troubleshooting
- Troubleshoot the team owned services, including initialization and reboot issues.
- Diagnose problems involving BMCs of, servers, DPUs, power shelves, Cooling Distribution Units (CDUs).
- Monitor fleet health, identify unhealthy devices, and coordinate remediation using established tools and procedures.
- Partner with Fleet Operations and other engineering teams to resolve complex or recurring production issues.
- Perform root-cause analysis and post-incident reviews, ensuring corrective actions are documented, tracked, and completed.
- Maintain clear incident communications, runbooks, escalation procedures, and operational records.
- Support the team owned services in production environments and participate in the team’s on-call rotation.
Observability, Reliability, and Vendor Partnerships
- Own monitoring, dashboards, alerts, and operational KPIs for the team owned services using Prometheus and Grafana.
- Define reliability objectives and drive measurable reductions in incidents, escalations, and recurring support requests.
- Investigate hardware, firmware, and issues in partnership with internal engineering teams and external vendors.
- Manage vendor support cases involving BMCs, servers, power systems, and cooling infrastructure.
- Collect and provide diagnostic data, track issues through resolution, and validate vendor fixes before production rollout.
Documentation and Continuous Improvement
- Create and maintain operational documentation, troubleshooting guides, escalation procedures, and service-support materials.
- Capture and share incident findings and operational knowledge across the team and partner teams.
- Identify repetitive operational tasks and develop more efficient, consistent remediation processes.
- Evaluate team processes using operational data and incident trends, and recommend improvements.
Minimum Qualifications
- 5+ of experience in cloud operations, site reliability engineering (SRE), infrastructure operations, or a related technical field.
- Working knowledge of Kubernetes and at least one public cloud platform, such as AWS or GCP.
- Experience deploying and supporting containerized applications in Kubernetes environments.
- Experience with incident management practices, including incident response, escalation, and post-incident review processes.
- Experience using Prometheus, Grafana, and PromQL for monitoring, alerting, and troubleshooting.
- Strong knowledge of Linux system administration and internals and scripting.
- Experience troubleshooting complex issues across software services, operating systems, networks, and physical infrastructure.
- Experience participating in an on-call rotation supporting production services.
- Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills, particularly during high-impact incidents.
- Strong documentation skills and attention to detail.
Preferred Qualifications
- Experience with server hardware, BMCs, Redfish, IPMI, or hardware-management services.
- Experience troubleshooting server provisioning, reboot, provisioning, or lifecycle-management failures.
- Familiarity with high-performance computing, GPU infrastructure, DPUs, or large-scale AI clusters.
- Experience working in data center environments, including server racks, power-distribution equipment, and cooling systems.
- Experience collaborating directly with hardware or firmware vendors to qualify and validate fixes.
- Bachelor’s degree in computer science, engineering, or a related discipline—or equivalent practical experience.
- Understanding of Python or Golang.
Wondering if you’re a good fit?
We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.
- You enjoy working close to the hardware and are curious about how GPUs, servers, and data centers fit together.
- You thrive in infrastructure environments where reliability, performance, and automation matter as much as features.
- You like collaborating across hardware, platform, and product teams to solve complex, ambiguous problems.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $134,000 to $179,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
California Applicants
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Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.