Technical Support Engineer (Bare Metal)
CoreWeave · Sunnyvale, United States +3 · 3d ago
What You’ll Do:
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.
About the Role
As a Technical Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.
In this role, you will:
- Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
- Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
- Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
- Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
- Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
- Participate in an on-call rotation to support production clusters and ensure operational reliability.
- Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
- Implement automation and scripting to streamline support workflows and reduce manual interventions.
- Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
- Provide feedback to internal teams on common support issues to drive continuous improvements.
- Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
- Support supercomputing infrastructure running GPU workloads at scale.
- Drive operational excellence by refining internal processes and support methodologies.
Who You Are:
- Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
- Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
- Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
- Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
- Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
- Hands-on experience with firmware updates, BIOS configurations, and driver management.
- Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
- Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
- Experience in scripting and automation (Python, Bash, Ansible, or similar).
Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.
- You’re curious about Kubernetes, Docker, and containerized infrastructure
- You have strong problem-solving skills with a proactive and analytical mindset.
- You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is $99,000 to $132,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act
Equal Opportunity & Accommodations
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.