Financial Services Transformation Senior Consultant/ Manager

Company Description

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something.  You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make? 

Our Operations & Industry Solutions team is looking for a Financial Services Senior Consultant/Manager to join our Tāmaki Makaurau-Auckland office! 

Job Description

About this team: 

Our team works alongside the private sector to optimise operational performance and drive transformative change drawing on Deloitte’s business expertise, technology capabilities and deep industry and sector insights.  

We are growing rapidly and looking for talented people to join our Auckland-based team. Our people have widely varied backgrounds but are united by a passion for creating a lasting impact for our clients. 

At Deloitte, the success of our business is founded on recruiting the best people who share our values and relish the opportunity to embrace change, making a difference on every engagement. 

We are committed to fostering a diverse and inclusive culture. We are fair in our behaviours and our policies promote equal opportunity for all.

What will your typical day look like? 

You will be working directly with clients, including senior executives, across a wide range of private sector organisations to drive operational excellence and deliver transformational change. You will be reporting to Directors and Partners who will provide guidance and direction, while also supporting your learning and career development. 

Day-to-day you will support clients to identify opportunities to improve operational performance. Working as part of multidisciplinary teams spanning business, technology, data, AI and change, you will help clients move from strategy through to implementation; 

• Work alongside client executives and business leaders to identify value creation opportunities, develop investment cases and shape transformation roadmaps that deliver measurable business outcomes. 
• Lead teams to analyse and redesign end-to-end customer, operational and regulatory processes, helping clients improve customer outcomes, reduce operational complexity and deliver sustainable productivity improvements. 
• Lead operating model assessments and future-state design across people, process, technology and data, helping clients define the capabilities, governance and performance measures required to execute their strategy. 
• Lead workstreams within large-scale transformation programmes, helping translate business objectives into technology-enabled solutions and supporting implementation through to business adoption and benefits realisation. 
• Work with emerging technologies, including AI-enabled tools and workflow automation, to identify opportunities for productivity and operational improvement. 
• Support financial services clients to address challenges across customer operations, distribution, claims, servicing, policy administration, lending, compliance, risk and operational resilience. 

Qualifications

Enough about us, let’s talk about you. You are someone with: 

• 4-7+ years' experience in consulting, transformation, operations, technology delivery or financial services, with experience gained in a professional services firm, insurer, bank, wealth manager or other regulated financial services organisation. 
• Experience delivering transformation initiatives within financial services, including areas such as customer operations, claims, servicing, underwriting, lending, distribution, contact centres, risk or regulatory change. 
• Strong quantitative and qualitative analysis skills, able to uncover the heart of problems, identify root causes and offer clear solutions. 
• Proven experience leading teams and building trusted relationships with strong interpersonal skills and can gain the trust and confidence of those you collaborate with. 
• The ability to translate strategic objectives into practical operational, process and technology change initiatives. 
• Proven experience in building client relationships and identifying commercial opportunities. 
• Ability to communicate, present and contextualise complex ideas concisely and accurately while adjusting style and tone to suit your audience. 
• Experience working with enterprise platforms, digital technologies, data solutions or emerging technologies, with a strong interest in how technology and AI can improve productivity, customer outcomes and operational performance. 

Additional Information

So, who is Deloitte in Aotearoa? 

We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems.  

Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services.  

Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi.  We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people.  

Our workplace and culture 

We are driven by our desire to create positive outcomes for our clients, communities, and people. Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference. 
Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. 
For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. 

Deloitte New Zealand rewards 

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. 
We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing, and the importance of personal connection, this is the Deloitte experience. 

We offer 

• Flexible work arrangements – work in a way that suits you, us, and our clients best. 
• Subsidised professional qualifications and paid professional memberships. 
• Subsidised health insurance. 
• Income protection insurance. 
• 22 days annual leave. 
• Social events, social sports teams, and monthly firm drinks. 
• A focus on wellness and well-being. 
• Community-focused volunteer days. 
• A focus on the environment and sustainability 

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you. 

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<interviews@hirevue.com>. If you receive a suspicious email, verify its authenticity by contacting us at NZinfo@deloitte.co.nz.