UX Designer / Researcher (Hybrid)
DXC Technology · United States · 3d ago
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Clearance: Must be a US Citizen with an active Secret Security Clearance
Work Environment: Hybrid, on-site 2-3 days, Crystal City, Arlington, VA
Responsibilities
- Plan and conduct user research through interviews, contextual inquiry, observation, usability testing, surveys, and task analysis to understand user needs, behaviors, and pain points.
- Translate research into actionable recommendations, personas/user profiles, journey maps, task flows, usability findings, and prioritized design opportunities.
- Design and improve PeopleSoft HCM experiences using Fluid UI concepts, including homepages, tiles, navigation, responsive pages, search, forms, dashboards, and end-to-end workflows.
- Create wireframes, mockups, prototypes, interaction specifications, and other design artifacts that clearly communicate proposed experiences.
- Work closely with PeopleSoft developers, functional analysts, product owners, testers, and business stakeholders to refine requirements and ensure designs are feasible and implemented as intended.
- Evaluate existing PeopleSoft pages and workflows for usability, consistency, efficiency, and accessibility; recommend improvements that reduce user effort and errors.
- Conduct iterative usability testing of concepts, prototypes, and implemented functionality and incorporate findings into subsequent design iterations.
- Develop and maintain UX standards, reusable patterns, design guidance, research repositories, and supporting documentation across PeopleSoft HCM.
- Apply Section 508, WCAG, keyboard navigation, screen-reader, readability, and other accessibility considerations throughout research and design.
- Use user feedback, analytics, help desk trends, and observed task performance to identify and prioritize high-value UX improvements.
- Participate in Agile/SAFe activities including backlog refinement, design reviews, demonstrations, acceptance discussions, and coordination with release schedules.
- Partner with training, knowledge management, digital adoption, and help desk teams so recurring user issues and support needs inform UX improvements.
- Other duties as assigned.
Requirements
- Must be a U.S. Citizen with an active Secret security clearance.
- Bachelor's degree in Human-Computer Interaction, UX Design, Human Factors, Psychology, Information Systems, Computer Science, Design, or a related field; equivalent experience may be considered.
- 3+ years of hands-on UX design, user research, interaction design, or human-centered design experience supporting enterprise applications or complex digital products.
- Plus is a Hands-on experience with PeopleSoft HCM and PeopleSoft Fluid UI, including enterprise workflows, navigation, pages, transactions, and packaged-application constraints.
- Demonstrated experience conducting interviews, observation, usability testing, task analysis, research synthesis, and communicating actionable findings.
- Strong interaction design skills creating personas/user profiles, journey maps, task flows, wireframes, prototypes, mockups, and design specifications.
- Experience with modern UX design and prototyping tools such as Figma, Adobe XD, Sketch, Axure, or comparable tools.
- Strong communication and facilitation skills, with the ability to explain design rationale and collaborate with technical and non-technical stakeholders.
Desired Skills
- Experience designing or improving PeopleSoft Fluid homepages, tiles, navigation collections, responsive pages, or related PeopleTools user experiences.
- Working knowledge of PeopleTools and technical considerations affecting UX implementation, including page/component structures, configuration, security, and responsive behavior.
- Experience applying human-centered design methods in large-scale HCM, ERP, case management, or other complex enterprise environments.
- Knowledge of Section 508 and WCAG standards and experience incorporating accessibility testing and inclusive design practices.
- Experience using analytics, help desk data, or support trends to identify usability problems and measure UX improvements.
- Experience establishing reusable design patterns, UX standards, research repositories, or governance practices across multiple teams.
- Experience working in Agile, SAFe, or similar delivery environments; familiarity with ADO or similar work-tracking tools is a plus.
- Experience supporting federal or DoD enterprise systems in secured or highly controlled environments is preferred.
- UX, human-centered design, accessibility, or related professional certification is a plus.
Additional Information
Clearance: Must be a US Citizen with an active Secret Security Clearance
Work Environment: Hybrid, on-site 2-3 days, Crystal City, Arlington, VA
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
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