Business Application Support Specialist – Finance (80-100%)
Lombard Odier · Geneva, Switzerland · 8d ago
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.
Business Application Support Specialist – Finance (80-100%)
A Business Application Support Specialist plays a crucial role in ensuring the stability, availability, and optimal performance of banking applications. This role involves providing technical support, troubleshooting issues, and collaborating with various teams to maintain a reliable banking application environment. He is responsible for providing to the employees and to customers of Lombard Odier group with functional support applications in Finance domain. This support team’s main mission is the satisfaction and trust of colleagues and clients.
YOUR ROLE
Identify, resolve and troubleshoot all Functional Support issues for finance and accounting applications.
Participating in quality controls and documentation of new applications releases notes.
Monitor KPIs to ensure SLAs are met and the service is on time and reliable.
Escalate major incidents to the incident management team to ensure timely resolution.
Organize and manage regular meetings with Bank partners for escalated cases, monitor closely the backlog of tickets
Analysis of balance sheet in SAP.
Ensure a quality training for bank users.
Participate in new application release testing.
Work closely with development and production teams.
Ensure regular contact with our Bank partners Finance team.
Actively contribute to enhance the day-to-day process of the team by improvement proposals to the head of Application Support
YOUR PROFILE
Master’s degree in IT or Finance
+5 years of experience in Banking
Excellent communication and overall soft skills, proactivity, sense of initiative and sound experience in working under stress on unplanned matters
Excellent command of banking, finance related operations and understanding of accounting principles
Good command of Microsoft Office tools, specifically Excel & PowerPoint
Previous experience as a Business Analyst or as an Auditor in the banking and financial sector is an advantage
SAP BI knowledge is an advantage
Residence in Switzerland or willingness to relocate
Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.
As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.
It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.