Business Manager – Securities Services Operations Business Management – Associate

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Are you ready to sit at the intersection of strategy, data, and leadership? This is your chance to help shape how a global operations organization plans, performs, and tells its story to senior leaders. You’ll turn complex information into clear insights and executive-ready narratives that drive real decisions. If you thrive in a fast-paced environment and enjoy making the complex simple, we’d like to hear from you. Join us and unlock opportunities for career growth, skill development, and the chance to make a meaningful impact within a collaborative team.

As an Associate in the Securities Services Operations Business Management team within Global Finance & Business Management, you will partner with Operations leaders to support the execution of the team’s strategy and business management priorities. You will blend strategic planning, coordinate delivery across stakeholders, and produce high-quality management reporting that enables leadership to monitor performance, risks, dependencies, and progress against our goals. You will play a key role in the successful delivery and management of Operations strategies and drive timely, accurate updates for senior audiences. You will also contribute to continuous improvement by identifying opportunities to streamline processes, strengthen controls, and enhance transparency across the organization.

Job responsibilities

• Organize complex information in a strategic and compelling way, analyzing data sets to facilitate insights for senior management decision-making.
• Maintain and track objectives and corresponding key results, ensuring alignment to wider Securities Services Operations strategic priorities.
• Craft and develop organizational communication strategies for global townhalls and keynote events.
• Develop comprehensive materials for business reviews and strategic working sessions, demonstrating organizational success within senior forums, and incorporating business metrics, financial performance, and updates on key initiatives and results.
• Create ad-hoc analysis and presentations for senior management, ensuring key priorities and messaging are conveyed.
• Drive cross-line-of-business initiatives, focusing on the development and support of our AI Book of Work and wider transformation initiatives, maintaining a strategic link to operational goals and requirements.
• Contribute to continuous improvement by identifying opportunities to streamline processes, strengthen controls, and enhance transparency.

Required qualifications, capabilities, and skills

• Prior Business Management, Chief Operating Office, or Financial Management experience.
• Strong communication skills with the ability to work effectively with all levels of employees, including senior management.
• Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities.
• Inquisitive, enthusiastic, and diligent approach to work, capable of challenging peers.
• Proficiency with PowerPoint, Word, Excel, and Outlook.

Preferred qualifications, capabilities, and skills

• University degree in Business, Finance, Accounting, or a related discipline.
• Software skills, e.g., SharePoint, Teams, Tableau, and the Alteryx Suite.
• Previous product knowledge in Securities Services Operations.