Senior Product Associate-Claims, Disputes Fraud and Operations
JPMorgan Chase · Columbus, United States · 24d ago
SeniorOn-siteRisk & Compliance
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Claims, Disputes, Fraud and Operations, you contribute to the team by leveraging your expertise in product development and optimization, including the use of AI-powered tools and automation, to make a significant impact. You use user research and customer feedback to fuel the creation of innovative, technology-driven products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success, while driving the adoption of AI solutions to enhance efficiency and value.
Job responsibilities
- Collaborates with engineering teams using modern IDEs such as VSCode and BMAD to streamline product delivery
- Leverages AI-powered tools like GitHub Copilot and Claude Code to enhance product development and automation
- Supports agile delivery using ADF (Agile Delivery Framework) tools and best practices
- Champions the integration of AI and automation into product features and workflows
- Partners with cross-functional teams to drive innovation and continuous improvement in product offerings
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- Hands-on experience with modern development environments (e.g., VSCode, BMAD)
- Familiarity with AI-powered coding tools such as GitHub Copilot or Claude Code
- Experience working in agile teams and using agile delivery frameworks (e.g., ADF)
- Strong communication and collaboration skills with technical and non-technical stakeholders
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
- Experience integrating AI and automation into product development processes
- Background in claims, disputes, fraud, or operations within financial services
- Exposure to cloud-based development environments and DevOps practices
- Demonstrated ability to drive innovation and adopt new technologies in product teams
- Certification in agile methodologies or product management is a plus
- Experience supporting more than one CCB Operations Function/Line of Business
Additional information
- Visa sponsorship is not available for this position
- Work schedules will be full-time in office, on a 40-hour per week schedule