Service Architect

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Within the Offer Management organization, the Service Orchestration team is responsible for the Service Design across all Motorola products. Additionally, Service Orchestration are responsible for support complex pre-sales activities across Requirements, Technologies, Contract Terms and Conditions and Service Levels

Job Description

The Service Architect is responsible for the design and development of the Servcie Design across the entire product portfolio, facilitating the effective implementation and ongoing operations and maintenance of complex technical solutions. The Service Architect will lead the design activities, collaborating with Product, Supply Chain, I.T., Offer Management and 3rd Party Suppliers, providing expertise across the service architecture to ensure optimal service delivery.

Basic Requirements

• Service Design authority across end-to-end solutions, inclusive of 3rd party operational engagement models and SLA reporting

• Advise teams and 3rd parties of services standards, methodologies and processes

• Drive service design governance across complex solutions

• Develop and maintain end-to-end process and policies, operational interfaces, workflow models

• Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks

• Create and maintain design specifications, architectural diagrams, and process diagrams

• Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations

• Create and own Service Design Packages that can be effectively implemented and transferred to operations

• Assess customer requirements, ensuring service design compliance

• Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendments

• Identify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation

• Define organisational requirements, both local and centralised, to enable the delivery of services in accordance with contract obligations 

• Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities.

• Establish regular communications with team and stakeholders, develop and present professional materials

IMPORTANT

You should go through Background Checks to conduct this responsibility.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.