Senior Quality Engineer - Automotive Customer Quality

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Quality Engineer, you will plan, implement, and manage compliance of design, development/manufacturing, production processes, and/or quality requirements with safety, quality, and regulatory standards for worldwide distribution. Qualcomm Engineers collaborate with cross-functional teams to meet and exceed customer expectations.

About the Role

• This is a technical customer facing role within the Quality Organization supporting Automotive customers based in North America to provide leading edge automotive applications using the latest Qualcomm Snapdragon, Modem and 5G technology.
• Focus on in-region Automotive customers for Qualcomm products from customer development, mass production to field returns.
• Provide world class quality support to address quality issues and customer returns.
• Work with Automotive customers and Qualcomm internal teams to support customer APQP, required to bring up new products (Including documentation, risk assessment etc.).
• Work closely with Customer Engineering / Applications teams to enable customer new product introduction and feedback issues to Qualcomm quality organization.
• Build strong relationships with customers. Be prepared to advocate for Customers to Qualcomm internal teams and likewise protect Qualcomm interests when facing customers.
• Cooperate with global teams to drive worldwide Auto quality strategy implementation.
• Work closely with regional teams to drive approval and adoption of Qualcomm PCNs.
• Survey key customers frequently for quality KPIs including business reviews.
• Feed customer intelligence to Qualcomm i.e. regional requirements, risks and opportunities.
• Support offshore facilities of worldwide customers
• Support continuous improvement of Qualcomm Automotive Quality systems and processes

What are we looking for

• A bachelor's or master's degree in physics, electronics, or a related discipline is required
• Minimum 8 years of experience in the Automotive industry ideally in a customer facing role
• Understanding of including wafer fabrication, assembly, and testing
• Hands on experience of using diagnostic equipment such as oscilloscope, curve trace, CSA
• Understanding of Electrically induced Physical Damage (EIPD)
• Experienced in driving problem solving teams using 8D Methodology and related tools
• Able to analyze complex data from multiple sources to identify critical trends, make informed decisions and address highly complex issues.
• Able to summarize and communicate complex information in an accurate and timely manner. Adapts communication style to audiences and makes persuasive recommendations.

Desirable technical experience:

• Understanding of PPAP / APQP / IATF 16949 / AEC standards
• Experience in auditing and being audited
• Knowledge and experience of quality tools and reliability
• Knowledge of CMOS Manufacturing, construction, and deconstruction
• Knowledge of IC assembly methods / processes
• Familiarity with Digital & Mixed signal test systems and method.
• Strong interpersonal communication skill with customer and internal team, must be persistent and determined, can manage difficult conversations
• Confident and flexible Self-starter– desire to do what is needed to address a customer issue
• Proficiency in verbal and written English.
• Available for frequent domestic and oversea travel.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).