Executive IT Support Consultant (Charlotte, NC On-site)

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides white-glove technology support for Executive Leadership, Operating Council members, Board of Directors, and Executive Assistants, ensuring a secure, reliable, and seamless technology experience across devices, collaboration platforms, communication services, and executive-facing technologies. Collaborates with internal technology teams and vendors to implement, support, and maintain technology solutions that enhance executive productivity and business continuity. Applies strong analytical and problem-solving skills to resolve complex technical issues, improve service delivery, support executive onboarding and offboarding activities, and contribute to the continuous improvement of executive technology services, operational processes, and technology standards. Works independently while building strong partnerships across teams to ensure the highest levels of customer service, confidentiality, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Delivers technology operations for assigned systems or services, working independently under general supervision to meet targets for performance, availability, reliability, and security.
2. Owns and executes defined processes within the area of responsibility, contributing to the development and maintenance of technology standards, runbooks, and governance patterns, and applying them consistently to reduce risk, support compliance, and improve day-to-day operations.
3. Leads components of larger initiatives or moderately complex efforts within the job area by planning, designing, and implementing technical solutions and operational improvements, collaborating with other teams and, where appropriate, coordinating tasks for lower level technical professionals.
4. Demonstrates innovative thinking by analyzing current tools and processes, evaluating emerging technologies, automation, and optimization techniques, and implementing changes that improve efficiency, reliability, or supportability for owned services.
5. Provides technical guidance and informal coaching to teammates by participating in design and code reviews, assisting with complex troubleshooting, and sharing best practices, patterns, and documentation.
6. Translates technical and business requirements into practical implementation plans, offering recommendations that support enhancements to products, services, or operational practices.
7. Collaborates with vendors, partners, and adjacent teams to support integration, solution design, and adherence to operational and architectural expectations.
8. Monitors and analyzes operational metrics, logs, and observability data for owned services, using deep analysis to identify issues, propose remediation options, and drive continuous improvement activities that materially affect job area performance.
9. Serves as a technical contact point for vendors, partners, and adjacent teams on assigned solutions or services, collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.
10. May perform incident response for medium‑to‑high priority issues, including identification, triage, troubleshooting, and restoration, while collaborating across teams to diagnose root causes and implement long‑term fixes.
11. Contributes to the design and maintenance of incident management, disaster recovery, and business continuity procedures for the assigned domain, and may lead technical investigation and resolution for significant incidents within area of responsibility.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree Information Technology, Computer Science, or related technical discipline.
2. Minimum of 5 years of progressive experience in technology operations.
3. Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
4. Proven track record in technology governance, strategic planning, and operational excellence.

Preferred Qualifications
1. Demonstrated experience providing executive-level technology support to senior leadership, Executive Assistants, and other key stakeholders.

2. Advanced knowledge of Microsoft 365, collaboration technologies, mobile platforms, endpoint management, and conferencing solutions.

3. Experience supporting executive onboarding and offboarding processes, device lifecycle management, and executive event technology readiness.

4. Knowledge of IT Service Management (ITIL) principles, incident management, service delivery, and continuous improvement practices.

5. Proven ability to manage sensitive and confidential information while maintaining the highest standards of professionalism and customer service.

6. Strong relationship management, communication, and problem-solving skills with the ability to effectively partner across technology and business teams.

7. Relevant industry certifications, such as Microsoft 365 Certified, ITIL Foundation, CompTIA, or equivalent technical credentials.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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