Organizational Change Management - Manager

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EY- Global Delivery Services (GDS) – Consulting – People Consulting (PC) - Change Management – Manager

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Managers with expertise in Change Management to join the People Consulting team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the People Consulting team.

Your Key Responsibilities

• Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
• Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices.
• Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team.
• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
• Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Experience in creating project budget and resource estimates for several domains within HR and technology transformations
• Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
• Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
• Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
• Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in identifying and leveraging data-driven change management techniques to drive the transformation
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project Management

What we look for

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 12 -16 years of relevant experience
• Experience leading change management efforts on global client projects
• A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation
• Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
• Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in selling and delivering work that spans across the full project lifecycle

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

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