Global Business Services (GBS) - Strategy - Senior Consultant

Our Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs, and other executive clients focused on captive and outsourced operations. We leverage Deloitte’s comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to help clients modernize functions within their GBS organizations, including Finance, HR, Technology, Procurement, and other back-office and core business functions. We help organizations enhance financial and operational performance, manage risk, drive organizational change, and position corporate functions as strategic business partners.

GBS organizations are increasingly becoming the enterprise’s nerve center for AI-enabled decision-making, resilience, and growth. We help clients make that shift by modernizing operations through ERP enablement, intelligent automation, generative AI, predictive analytics, and agentic AI.

We are seeking a motivated and analytical Senior Consultant to join our GBS team. The ideal candidate will demonstrate foundational skills in multifunctional GBS operations, operating model design, analytics, stakeholder management, and executive communication. This individual should understand how technology, process design, talent, and change management come together to improve GBS service delivery. An interest in how agentic AI and intelligent automation are reshaping operating models is essential. In this role, you will support strategic transformation programs, help develop governance structures, implement new capabilities globally, and optimize business processes—including exploring effective human–AI operating models.

Recruiting for this role ends on 12/31/2026.

Work You’ll Do

As a Senior Consultant, Global Business Services, you will support the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, cost efficiency, service experience, and organizational agility— increasingly through the lens of AI-enabled operating models. You will:

• Support the design and implementation of GBS operating models, governance frameworks, and service delivery models across enterprise functions.
• Analyze current-state processes, service delivery structures, organizational models, and enabling technologies to identify opportunities for improvement.
• Assist in developing future-state processes and operating models that incorporate ERP, workflow, automation, analytics, and artificial intelligence solutions.
• Support research and evaluation of generative AI, agentic AI, intelligent automation, and predictive analytics use cases across GBS functions.
• Help document hybrid human–AI workflows, including where work is best performed by people, automation, or AI agents and where human oversight or escalation is required.
• Contribute to AI and automation roadmaps that help clients move beyond point-solution pilots toward embedded and scalable capabilities.
• Support the development of governance and control considerations for the responsible use of AI and automation in shared services environments.
• Develop executive-ready storyboards, financial models, business cases, recommendations, and presentation materials.
• Facilitate stakeholder interviews, workshops, status meetings, and working sessions.
• Support change management activities, including communications, training, stakeholder engagement, workforce adoption, and transitions to AI-enabled ways of working.
• Contribute to proposals, RFP responses, pursuits, practice development, and knowledge-sharing activities.
• Collaborate with Deloitte’s US India practice, adjacent practices, member firms, and client stakeholders to deliver global solutions.
• Mentor junior team members and contribute to a positive, inclusive, and high-performing team environment.

A Successful Candidate Would Possess These Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Ability to create clear, compelling, and visually engaging storyboards and presentations.
• Strong analytical, quantitative, and problem-solving skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines and provide clear guidance to others.
• Ability to translate complex business, process, technology, and data concepts into actionable recommendations.
• Curiosity about emerging technologies and their practical application to GBS operations.
• Willingness to learn and apply new AI-enabled tools, methods, and ways of working.

The Team

Our Global Business Services (GBS) offering helps organizations centralize, govern, and optimize service delivery across corporate functions. We support clients with operating model design, process and controls transformation, governance, service delivery strategy, and enabling technology decisions that improve efficiency, resilience, and business performance.

GBS and Global Capability Center organizations are increasingly evolving into enterprise platforms for insight, automation, and AI-enabled decision-making. Our work helps clients design scalable, technology-enabled, and human–AI operating models that allow corporate functions to become more agile, strategic, and value-generating.

Qualifications

Required

• Bachelor’s degree from an accredited university in business, engineering, information systems, finance, accounting, economics, or a related discipline.
• 4+ years of consulting and/or industry experience in shared services, outsourcing, offshoring, Global Business Services, Global Capability Centers, or back-office function transformation.
• Experience supporting the strategy, design, implementation, or optimization of service delivery models, operating models, or governance frameworks.
• Knowledge of multiple GBS pillars, including Finance, HR, IT, Procurement, Commercial Operations, Legal, or other corporate functions.
• Experience developing business cases, financial models, and executive presentation materials using Microsoft Excel and Microsoft PowerPoint.
• Experience with one or more of the following: ERP platforms, ServiceNow, Salesforce, Tableau, Power BI, workflow tools, automation platforms, or artificial intelligence use cases in corporate functions.
• Exposure to generative AI, agentic AI, intelligent automation, predictive analytics, or AI-enabled workflows within shared services or GBS environments.
• Ability to create compelling storyboards and presentations for diverse audiences, including executive stakeholders.
• Strong critical thinking, analytical, problem-solving, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic, and ambiguous environment while managing multiple priorities.
• Ability to work independently, influence others, and contribute to diverse, multidisciplinary teams.
• Excellent executive presence and professional judgment.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred

• Experience in Finance Transformation or Global Business Services programs.
• Experience with process improvement methodologies, including Lean or Six Sigma.
• Experience with business process outsourcing vendor selection, transition planning, or service delivery redesign.
• Experience supporting change management activities, including communications, training, stakeholder engagement, or workforce adoption.
• Experience evaluating automation, artificial intelligence, workflow, or other emerging technologies in corporate functions.
• Exposure to agentic AI platforms, orchestration tools, AI governance, or responsible AI frameworks.
• Exposure to GBS or Global Capability Center AI-maturity assessments, adoption strategies, and transformation roadmaps.
• Experience translating technology functionality into process improvement recommendations.
• Experience developing proposals or responding to RFPs.
• Master of Business Administration or other advanced degree in business, finance, engineering, information systems, or a related discipline.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 to $252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.