Service Adoption Enablement Lead - Associate Director

Service Adoption Enablement Lead - Associate Director

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Lead the Demand and Governance for the Service Adoption workstreams: Change, Content and Engagement & Deployment teams, ensuring SA services, standards, processes are agile, understood, adopted and successfully embedded across SA and Infrastructure and Operations, InfoSec, BRM and BMC.  The role acts as the bridge between product team demand and SA services for end user change management. The role is expected to maximize value from SA tools, processes, PBI Reporting and monitoring of KPIs. This role reports to the Service Adoption Lead and is part of the SA Core Leadership Team.

Your key responsibilities

• Establish and continuously improve governance, standards, processes and adoption metrics. Implementing automation and AI wherever possible to driven agility.
• Leading the Demand intake and Discovery with key stakeholders: I&O Product Managers, InfoSec and others as required.
• Partner with Change, Content, Engagement and Deployments Leads Product to ensure successful delivery of technology change processes end to end with in SA and key external touchpoints.
• Build reporting and insights that demonstrate SA process KPIs and business value.
• Onboard and coach SA virtual team members in SA enablement tools and processes.
• Management and motivation of a small team.
• Define, maintain and execute the SA enablement strategy.

Skills and attributes for success

Experience

8-15+ years in:

• Change Management
• Process Improvement
• Digital Workplace Enablement
• Technology Transformation
• AI
• Team Management

Leadership

• Experience leading global initiatives.
• Strong stakeholder management at Director, Executive and Product leadership level.
• Ability to influence without direct authority.
• Management and motivation of team members
• Ability to ask the right questions (both technical and end user lens) in relation to intake Discovery.

Technical / Business Knowledge

Good understanding of:

• EY Microsoft 365 ecosystem
• Digital Workplace technologies
• Infrastructure & Operations services
• Systems Management Thinking
• Product lifecycle and deployment processes
• Data-driven decision making and reporting
• Process Improvement

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.