Tenant Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Community Manager – Tenant Experience Manager

What this job involves: Are you a highly personable, creative professional who thrives on building community and creating memorable experiences? As the Community Manager – Tenant Experience Manager at Keystone Crossing, you will serve as the premier brand ambassador for our campus. In this dynamic role, you will elevate the tenant experience by orchestrating upscale events, driving engagement through our digital campus app, and welcoming new tenants with seamless onboarding and personalized tours. By bridging high-tech convenience with high-touch hospitality, you will play a critical role in fostering a vibrant, connected workplace culture that positions Keystone Crossing as a premier destination for business.

What your day-to-day will look like:

• Serve as the active, welcoming face of Keystone Crossing, proactively initiating conversations and building strong relationships with tenants across the campus.
• Plan, market, and execute a diverse calendar of upscale tenant events, ranging from small social gatherings to large-scale campus activations.
• Oversee the administration and engagement of the Keystone Crossing App, including assisting tenants with mobile access setup and promoting digital features.
• Manage the onboarding process for new tenants, organizing meetings with key decision-makers and conducting comprehensive campus amenity tours.
• Provide hands-on support for tenant meetings by demonstrating and troubleshooting conference room A/V setups and facility technology.
• Maintain, track, and execute the annual tenant experience budget to ensure high-quality delivery of all events and campus initiatives.
• Collaborate with onsite property management teams to ensure tenant feedback is integrated into daily operations and community-building efforts.

On-site presence required 

Schedule: Monday through Friday. 8am to 5pm.

Salary: $65,000-$80,000

Complete job description available on JLL's internal portal 

Required Qualifications:

• Proven experience successfully planning, organizing, and executing large-scale events and campus activations for groups of 200 to 400+ attendees.
• Strong financial acumen with demonstrated experience planning, tracking, and executing annual operational or event budgets.
• Excellent interpersonal and communication skills, with a natural ability to connect with diverse groups of people and act as a brand ambassador.
• Outstanding problem-solving abilities and a self-starter mindset, with the capability to work autonomously while remaining a cohesive team player.
• High level of comfort using and troubleshooting workplace technologies, including mobile applications and conference room A/V equipment.
• Demonstrated organizational and project management skills to manage multiple event timelines, tenant requests, and administrative tasks simultaneously.

Preferred Qualifications:

• Bachelor’s degree in Hospitality, Marketing, Communications, Event Management, or a related field.
• Experience working within commercial real estate, corporate hospitality, or coworking environments.
• Familiarity with property management or tenant engagement software platforms and digital community-building tools.
• Creative graphic design or digital marketing skills to assist in drafting promotional flyers, newsletter content, and app notifications.
• Strong knowledge of the local retail, dining, and entertainment landscape to curate unique local partnerships and vendor relationships.

Location: Onsite – Keystone Crossing

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.