Process Design Consultant II
Bank of America · Charlotte, United States · 1d ago
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Who We Are
Global Treasury and Merchant Operations (GTMO) provides end-to-end operational support for large corporate, commercial, business banking and small business clients through Global Treasury Fulfillment, Service, Operations & Enterprise Merchant teams. We operate across multiple time zones, currencies, and channels, and are relentlessly focused on delivering operational excellence for our clients and shareholders.
As a Process Design Consultant II, you will play a fundamental and influential role in shaping how GTMO works—assessing, designing, improving, and optimizing processes that deliver breakthrough gains in cost, quality, productivity, and risk mitigation.
Responsibilities:
• Lead process owners and subject matter experts through the analysis of current-state processes and pain points, defining potential solutions and building comprehensive business cases for improvement recommendations.
• Design, manage, and implement strategic change and major initiatives that align to the GTMO roadmap and enterprise change standards.
• Drive end-to-end integration of workstreams to deliver intended solutions, including requirements gathering, data mapping, execution, integration, and implementation.
• Develop and deliver executive-level presentations, business reviews, and strategic updates that communicate initiative progress, key risks, recommendations, and business outcomes to senior leadership and governance forums.
• Partner across Operations, Product, Technology, and Risk to coordinate and solve urgent business challenges.
• Lead risk management, mitigation planning, change adoption, stakeholder management, and quality assurance.
• Translate strategic objectives into milestones and tasks, prioritize work, and deliver against competing deadlines.
Required Skills
- Extensive experience designing, managing, and implementing strategic change and major initiatives.
- Solid acumen across the BAC enterprise, particularly as it pertains to change policies and standards.
- Strong presence and leadership skills, with the ability to communicate at an executive level.
- Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, and SharePoint.
- Ability to work in a team-oriented environment with a strong aptitude for problem solving.
- Natural curiosity and drive to answer important business questions.
- Experience navigating within and across complex business environments.
- Expert interpersonal skills to build and maintain business partnerships.
- Demonstrated problem solving, strong follow-up skills, and the ability to escalate and gain resolution as needed.
- Excellent organizational skills, including the ability to manage multiple competing priorities.
- Effective communication and listening skills: verbal, non-verbal, written, facilitation, and content delivery.
- Strong analytical capabilities with a proven ability to think strategically end-to-end and execute tactically.
Desired Skills
- Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study.
- 3+ years of process design experience.
- Six Sigma certification.
- Agile project management experience.
- Business Process Management technology experience.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Shift:
1st shift (United States of America)Hours Per Week:
40