Nearshore Sector | Google Workspace

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B.

We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security.

Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

We are seeking a detail-oriented and professional Google Workspace Specialist to join our nearshore team based in Lisboa, Portugal. In this role, you will provide comprehensive technical support and administration for Google Workspace, serving as a key resource for our organization and supporting multiple regions across different time zones. You will be responsible for ensuring seamless implementation, user adoption, and ongoing optimization of Google Workspace tools while maintaining the highest standards of service delivery.

• Provide technical support and troubleshooting for Google Workspace applications including Gmail, Google Drive, Docs, Sheets, Meet, Calendar, and other collaborative tools
• Administer and manage Google Workspace accounts, user provisioning, and directory management through the Admin Console
• Assist with user onboarding and training, creating documentation and conducting sessions to ensure effective adoption of Google Workspace features
• Monitor system performance, security settings, and compliance requirements to maintain organizational data integrity
• Collaborate with cross-functional teams to implement Google Workspace solutions and manage migration projects
• Analyze user feedback and identify opportunities for optimization and process improvements
• Maintain organized records of support tickets, resolutions, and system configurations for future reference
• Support multiple time zones and regions in a nearshore capacity, ensuring consistent service quality across all interactions
• Troubleshoot technical issues efficiently and escalate complex problems to appropriate teams when necessary
• Stay current with Google Workspace updates, features, and best practices to provide informed recommendations

Qualifications

• Proven experience with Google Workspace administration and user support
• Strong technical knowledge of Google Workspace applications and features
• Experience with Google Workspace Admin Console and directory management
• Excellent problem-solving and analytical skills with attention to detail
• Strong organizational and time management abilities
• Professional communication skills with the ability to support users at all technical levels
• Experience providing technical support in a nearshore or remote environment
• Familiarity with security and compliance best practices in cloud-based environments
• Ability to create clear technical documentation and training materials
• Proficiency in English; additional language skills are preferred
• Experience with user onboarding and training programs
• Knowledge of IT service management principles and practices
• Ability to work independently and collaboratively within a distributed team

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.