Senior Solution Engineer - AI Business Solution & Business Process

Overview

The AI Business Solutions division of the SME&C department’s Corporate segment (mainly small and medium-sized enterprises) is building a digital-first organization in collaboration with partners, led globally, with the aim of empowering customers through the unique value of Microsoft’s cloud, centered on generative AI technology. SME&C, one of the fastest-growing customer segments, is poised to become Microsoft’s next $100 billion business. As a member of local subsidiaries or digital sales centers worldwide, you will support customers in identifying and achieving their business goals through best-in-class digital engagement and co-selling with partners. You will also have opportunities to collaborate cross-functionally while practicing the shared priorities of SMC, generative AI technology, and digital sales culture: diversity and inclusion, well-being, sustainability, and learning. If you are passionate about customer-centricity and digital-first solutions powered by generative AI, and want to learn about the value we deliver daily to customers, partners, and each other, we invite you to join us.

The SME&C AI Business Solution Business Process division is now recruiting Senior Solution Engineer (Dynamics 365 Sales, Service and PowerPlatform). This role also specializes in Copilot solutions such as Dynamics 365, PowerPlatform, and Copilot Studio within the SME&C division. You will be responsible for some of the most important customers within corporate organizations. You will drive the momentum of digital transformation for customers, partners, and Microsoft by selling best-in-class cloud services and platforms to managed customers, which are strategic business priorities for Microsoft.

Take this opportunity to hone your solution sales anda collaboration skills, deepen your expertise in Microsoft’s generative AI solutions such as Copilot and Agent, and accelerate your career growth. This role offers flexibility, with up to 50% remote work possible.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft employees have a growth mindset, innovate to empower others, and collaborate to achieve shared goals. Every day, we create a culture of inclusion based on the values of respect, integrity, and accountability, where everyone can thrive both at work and beyond.

Responsibilities

Build Strategy

• Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized. Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory.
• Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.
• Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge.
• Works with account teams to shape strategic customer win strategy and tailor unique Microsoft value messaging to audience.
• Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.
• Assist in competitive positioning by articulating Microsoft’s differentiation and handling technical objections.
  
  

Scale Customer Engagements

• Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leverages knowledge of programs and investments and proactively engages with engineering, product, and support teams to remediate blockers.
• Helps ensure consistency and quality of engagements through adherence of standards and best practices ． Utilizes common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities. Actively seeks and incorporates feedback on customer impact to increase capabilities.
• Proactively helps to maximize impact of customer engagements by executing on solutions to blockers.
• Engages with customer technical and business decision makers, and identifying customer needs and issues proactively through technical discovery.
• Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leads and ensures customer needs are met by showcasing suitable Microsoft solutions anchored in insights and business value, and influences customer technical buy-in. Utilizes rules of engagemen and leverages knowledge of processes  co-sell partners, tools, and programs. Searches for customer references to use in engagements.

Scale Through Partners

• Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Supports the development and maintenance of relationships with pre-sale team and partners. Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities.

Solution Design and Proof

• Applies and customizes existing demonstration assets. Demonstrates and oversees demonstration of solutions based on multiple Microsoft products through early stage engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards..
• Presents, applies, and customizes architecture patterns to partners or customers or businesses and drives cross-workload support for Microsoft Solutions.

Technical Leadership

• Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Builds their own readiness plan and proactively identifies learning gaps.
• Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.
• Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.

Qualifications

Required/Minimum Qualifications

• 8+ years of experience in technical solution engineering or pre-sales in business applications or related domains.
• Native-level Japanese proficiency and business-level English communication skills.

Additional or Preferred Qualifications

• Hands-on experience with Dynamics 365 Customer Engagement and Power Platform.
  • Familiarity with generative AI technologies and Copilot solutions.
• Strong presentation, problem-solving, and collaboration skills.
• Sales experience in generative AI domain

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, nationality, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you need assistance or reasonable accommodation due to a disability during the application or hiring process, please contact us via the https://careers.microsoft.com/us/en/accommodationrequest.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.