Deputy Manager_M365 Defender Email Security Specialist - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an M365 Email Security Specialist to support, administer and optimise Microsoft 365 services, with a particular focus on Microsoft Defender for Office 365 Email Security. The role will help protect business communications from phishing, spam, malware, spoofing and other email-based threats while maintaining service availability across VOIS global locations.

What you’ll do

• Resolve end-user issues relating to Microsoft 365 services.
• Administer, optimise and govern Microsoft Defender for Office 365 Email Security.
• Monitor service performance and health, implementing corrective action where required.
• Collaborate with IT teams to support seamless integration and operation of Microsoft 365 services.
• Document support processes, solutions and best practices.
• Stay informed about Microsoft 365 capabilities, updates and industry developments.
• Provide guidance and training to L1 support colleagues and end users.
• Participate in an on-call rotation for support outside standard working hours. 

Who you are

• You have working knowledge of the Microsoft 365 suite, Active Directory and Microsoft Entra ID.
• You have experience with Microsoft Defender for Office 365 Email Security services.
• You can analyse service issues and identify practical solutions.
• You collaborate effectively in a changing technical environment.
• You communicate technical information clearly and maintain accurate documentation.
• You are committed to continuous learning and service improvement. 

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to Microsoft 365 services in a global enterprise environment.
• Opportunities to collaborate with multidisciplinary IT teams.
• Experience supporting business-critical email security services.
• Participation in service optimisation, governance and continuous improvement.
• Opportunities to guide colleagues and strengthen knowledge-sharing capabilities.

What skills you will learn

• Advanced administration of Microsoft Defender for Office 365.
• Email threat detection, investigation and mitigation.
• Microsoft 365 service health monitoring and optimisation.
• Identity and access integration using Active Directory and Microsoft Entra ID.
• Technical documentation, stakeholder communication and support-process improvement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/