Client Management Reporting and Technology Enablement

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Management Reporting and Technology Enablement

In this role, you will:

• The role encompasses MI & Reporting produced directly by the team and reports produced by offshore teams.
• Key stakeholders include Clients, Exco /Manco reports, product management, change and onboarding, client management teams and COO.
• The role answers ad-hoc queries and reporting needs and acts as link between the business, Client needs and support from IT / Technology.
• Responsible for identifying opportunities for improvement in KPI and report production.
• Undertake measures to help  develop new KPI to support measurements and action in support of Securities Services strategy and performance measurement
• Collaborate with Product teams to ensure best possible outcome in terms of Client experience and effectiveness of report production
• Supports and guides on BAU production of regular reporting for senior management.
• When appropriate the role holder supports flexibility across the wider MI & Reporting and client management team
• Manages core workload and development workload efficiently.

To be successful you will:

• Advanced Excel skills, with experience in data manipulation and analysis
• Knowledge and practical understanding of Alteryx and data workflow automation
• Proven experience in data analysis, identifying trends, insights and opportunities for improvement. Experience producing dashboards and management information to support decision-making
• Ability to plan and organise workload to meet deadlines, considering relative priorities
• Strong commitment to service quality and delivering accurate, high quality outputs.
• Strong can-do attitude with a focus on developing partnerships across the organisation
• Focus on improving Client experience and team operational effectiveness

• Knowledge of Qlik sense & Power BI, with experience developing interactive dashboards
• Knowledge of Python
• Experience identifying opportunities to leverage AI and automation to improve reporting and business processes

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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