Reconciliation Analyst - Reconciliation Production

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Reconciliation Analyst.

Why join us?

• To continuously provide high quality reconciliation service, as agreed with business partners.
• To achieve maximum customer, both internal and external, satisfaction within the specified SLA’s.
• To build relationships and resolve inquiries in a professional manner, where applicable.
• To perform other responsibilities dependent on the reconciliation assigned.

In this role, you will:

Impact on the Business 

• To ensure that all work is delivered within agreed timeframes and meets the required high quality standards.
• To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response.

Customers / Stakeholders 

• To understand and deliver excellent customer service.
• To process customer instructions accurately to achieve agreed quality standards and targets, as amended or notified from time to time, on all the processes worked.
• To work productively and professionally, and demonstrate ways to improve customer service, and increase productivity.
• To produce MI as required.
• To build professional relationships with colleagues in other areas.

Leadership & Teamwork 

• To proactively suggest and design improvements in process workflows.
• To work well independently, complete assigned tasks in the established time frame, and complete regular assignments without reminders or additional follow-ups.
• To participate in team meetings and activities, and promote team spirit and cohesiveness.
• To contribute to the creation of a supportive work environment driven by people-centric values.
• To assist in managing day-to-day operations and trains peers as needed.

Operational Effectiveness & Control

• To ensure that breaks are identified and escalated in accordance with procedures in a timely manner.
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides.
• To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
• To acquire and update knowledge on procedures related to relevant processes.
• To ensure that work is completed in accordance with established procedures and standards
• To identify and escalate potential showstoppers.

To be successful in this role, you should meet the following requirements:

• A clear sense of what they want to achieve in their career, i.e., how CIBand this particular role fits in their longer term career.
• An ability to analyze complex processes and identify root causes.
• An above-average desire to learn, and that development opportunities are of both a vertical and a lateral nature.
• Control oriented; should have a good understanding of the function of controls.
• An understanding of the necessity of change and thus is an active participant or driver of change and process improvements.
• A strong desire for Best In Class performance and has a demonstrable ability to do so.
• A clear appreciation of the level of pressure in this role and is up for the challenge.
• An understanding that overtime is an inherent part of the job and thus will be required to render overtime as and when there is a need.
• An interest in joining a truly global process, with the ability to manage relationships across different cultures.
• Is interested in developing a long term career with investment banking.
• Minimum, graduate in accounting, business, finance or equivalent, desired but not essential.
• Proficient in MS Excel Office, with special focus on the usage of MS Office Excel and MS Office Access.
• Excellent English, written and spoken, hard-working, organized, diligent, and above all, a team player.
• Prior knowledge on accounting and reconciliations would be a benefit but not essential.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.