Billing Analyst (Forensic Services practice)

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. 

Practice Overview

CRA’s Forensic Services practice supports companies’ commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct, and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. We provide accounting and forensic services as well as cybercrime investigation services.

Position Overview

This position is responsible for providing accurate and timely billing and customer care services for specific Officers in Charge (“OICs”) and Project Managers (“PMs”), including creating and editing client invoices through invoice delivery in a professional services environment. Typical responsibilities include:

• Prepare draft invoices for delivery, including but not limited to getting approvals, following-up, invoice adjustments, researching data, finalizing drafts, and submitting invoices in a timely manner via email or client-specified electronic billing system.
• Collection and tracking of insurance carrier claim information.
• Communicate with Executive Assistants (“EAs”) and Officers in Charge (“OICs”);
• Communicate with Project Managers to assist with Project Management Financials;
• Responsible for creating and issuing weekly financial reports to clients, counsel, and insurance carriers;
• Partner with Project Managers as a primary liaison, coordinating and submitting monthly and quarterly Oracle forecasts in a high-volume environment;
• Originate and answer phone calls related to cash collections;
• Manage and monitor the budget and entering budget increases in the system;
• Process and submit external contractor fees to associated project codes;
• Ability to respond quickly to a high-volume number of internal and external emails;
• Ensure bills are in compliance with related client contracts;
• Obtain necessary approvals for write-offs and process write-offs in a timely manner;
• Resolve billing issues and handle ad hoc billing requests;
• Resolve complex billing issues with project teams and Financial Administration;
• Review unbilled invoices for assigned OICs to ensure timely billing, identifying potential issues with unbilled invoices and recommend reserves when necessary;
• Communicate concerns to the AR & Billing Manager;
• Assist with accounts receivable and collections, as needed;
• Various related special projects.

Desired Qualifications

• Bachelor’s Degree in Accounting or other related field;
• 2-3 years of experience with time & materials management and fixed price billing, including e-billing, ideally in a professional services environment;
• Hands-on experience with MS Office (Word, Excel) and Oracle (or similar billing system);
• Able to work in a high-volume and fast-paced environment;
• Detail-oriented and deadline driven;
• Strong organizational and time-management skills;
• Excellent verbal and written communication and interpersonal skills;
• Capable of working independently with limited supervision;
• Strong analytical and critical thinking skills with an interest in continuous process improvement.

To Apply

To be considered for this position, we require the following:

• Resume – please include current contact information (personal email and telephone number)
• Cover Letter (optional) – please describe your interest in CRA and how this role matches your goals.

Learning and Benefits 

• CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training consists of technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.

Salary and other compensation

A good-faith estimate of the annual base salary range for this position is $55,000 - $68,125. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation.

CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.