VP GPB Client Lifecycle Management (CLM) Associate

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Business Descriptor

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy. 

We are currently seeking an experienced professional to join the Global Private Banking team.

VP – GPB Client Lifecycle Management (CLM) Associate (GCB 5)

Job Introduction

The CLM team sits in the first line of defense and evaluates the quality of the client information gathered and consolidated for the client onboarding, customer due diligence (CDD) and Know Your Customer (KYC).  Our objective is to centralize key Financial Crime Control (FCC) knowledge in one team to better support the front office with consistency and quality.  

The CLM Specialist (or as Team Lead) role will proactively engage with their designated Relationship Manager (RM)/Customer Service Executive (CSE) team, providing advice and support throughout the customer pre-on boarding, on boarding and periodic reviews process with regards to CDD policy implementation.

The job holder should be precise, detailed oriented and be able to establish a strong working relationship with the front office Relationship Manager team.

Principal Responsibilities

• To guide the RM’s/CSE’s in identifying and documenting the information required to satisfy the Bank’s KYC due diligence policies and processes.
• Review complex onboarding cases with ability to work on these cases independently.
• Executes and reviews negative media alerts, and performs sanction & PEP screening.
• Check/identifies for discrepancies between the information held in the customer’s documentation and profile on the system.
• Reviews and validated the quality of the due diligence and Know Your Customer (KYC) information on the bank’s customers, in line with HSBC policies at on boarding and periodic reviews.
• Work with the CDD Advisor when additional guidance on CDD policy is required.
• Driving sustainable growth. Identifies and acts on opportunities to improve efficiency in the workflow.
• Makes considered decisions with factual and coherent recommendations, benefits and implications.
• Keeps colleagues and stakeholders informed, and takes accountability for following through on outstanding issues raised within the CLM team to ensure prompt and efficient delivery of service
• Assists assigned internal clients to be aware of and be able to critically examine relevant policies and practices and processes to mitigate risk, ensure compliance and deliver a superior end client experience.
• Takes a pro-active approach to identifying and highlighting work flow process improvements needed to increase productivity and efficiency on an end-to-end basis.
• Take on any ad hoc projects or business initiatives as a senior member in CLM.
• Team owning responsibilities for key aspects of client onboarding and ongoing CDD reviews (periodic and event trigger reviews) to fulfill Anti Money Laundering (AML) and regulatory requirements and internal policies for Private Banking (PB).

Decision-Making Responsibility:

• Plans and prioritize their own and/or others work, to ensure alignment with business needs and efficient use of resources.
• Takes responsibility for completing assigned tasks to a high quality standard.
• Communicates business issues, findings and solutions in a succinct, precise and target manner.
• Daily discretion within assigned authority.

Management of Risk (Operational Risk / FIM requirements)

• Have a comprehensive knowledge of all HSBC policies and procedures (CDD, AML and Sanctions)
• Take personal accountability to keep their procedural knowledge up to date
• Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses.
• Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly.
• Anticipates and identifies risk, and ensures appropriate steps are taken to mitigate them with timely and decisive action.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically HSBC’s Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Education Qualifications / Certifications and Requirements :

• Subject matter knowledge of AML, regulatory compliance and controls within the banking and financial services industry.
• Seeks out and interprets information, evidence and gaps and uses their business and specialist knowledge to identify and highlight issues and areas of concerns.
• Strong understanding of the connection between the financial services industry, the regulatory environment and their business function, and assists in passing on their practical knowledge to their colleagues.
• Understands the nature and importance of the quality data and information needed to provide compliance assurance for the business function.
• Strong teamwork initiative.
• Good research and communication skills.
• Ability to work professionally with all levels of staff and management.
• Strong familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer.
• Strong English fluency and written skills.
• Minimum of a B.A. degree or relevant work experience of 7 to 8 years.
• Additional languages welcomed 

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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