SVP, Product Owner, Transfer Agency Investor Experience

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Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

We’re seeking a future team member for the role of SVP, Product Owner, Transfer Agency Investor Experience to join our Fund and Investor Solutions team. This role is located in London.

In this role, you’ll make an impact in the following ways:

• Drive the product strategy, roadmap and delivery for Transfer Agency Investor Experience capabilities, with a focus on investor-facing digital channels (e.g., web portals and digital onboarding) that improve investor satisfaction, self-service, digital adoption and business outcomes.
• Partner with business, operations, design, technology and client stakeholders to shape strategy, influence priorities and drive decision-making across channel enhancements and strategic initiatives spanning the end-to-end investor journey.
• Serve as Product Owner for key investor experience products and capabilities, with accountability for product direction, prioritization, design, delivery, adoption and ongoing optimization, balancing investor and client needs with business, technology, regulatory and risk priorities.
• Translate investor, client and operational needs into clear product requirements, user stories, acceptance criteria and prioritized backlogs within an Agile operating model, ensuring cross-functional teams understand the problem being solved, intended outcome and measures of success.
• Lead and influence cross-functional teams of engineers, UX/design, product specialists and business partners to deliver secure, accessible and scalable digital experiences, while proactively managing dependencies, risks and alignment with regulatory and brand standards.
• Use voice-of-investor insights, client feedback, service metrics, digital analytics and emerging technologies, including Artificial Intelligence (AI), to identify friction points and new opportunities, quantify potential value and prioritize a roadmap that delivers measurable improvements to the investor experience.

To be successful in this role, we’re seeking the following:

• Sufficient years of overall experience is required, with demonstrated experience operating in senior product, digital or technology leadership roles.
• Product Owner (or Product Manager) background with a strong track record of setting product direction, managing complex roadmaps and delivering digital products and measurable outcomes within an Agile environment is required.
• Background in Operations, Product or Engineering roles in fund servicing is a plus, with an understanding of Transfer Agency and the broader investor servicing lifecycle strongly preferred.
• Experience building or owning consumer-facing technology (e.g., web portals, mobile-responsive experiences, digital onboarding/registration, authentication and self-service workflows) is strongly preferred.
• Strong problem-solving and strategic decision-making skills, with experience driving digital product enhancements, journey redesign, platform modernization and measurable outcomes using data and analytics. The ability to balance client value, business priorities, technology considerations, risk and regulatory requirements is required.
• Demonstrated experience leading and influencing cross-functional teams across Product, Engineering, UX/Design, Operations and other disciplines within an Agile environment, including managing complex priorities and dependencies.
• Strong internal and external client-facing and stakeholder management experience is required, including the ability to represent end-user (investor) needs, influence senior stakeholders, communicate product strategy and drive adoption.
• Demonstrated experience working with and utilizing Artificial Intelligence (AI) and AI-enabled tools in product development is desirable, including identifying relevant use cases, applying AI to improve product development and investor experiences, and understanding the importance of responsible AI adoption, data privacy, security, risk and appropriate controls.