Resident Engineer

The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities:

·        Provide onsite project implementation support.

·        Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.

·        Responsible for creation and maintaining of project documentation during implementation.

·        Responsible as technical lead and trusted advisor to the customer during implementation.

·        Responsible as liaison between sales and customer during implementation.

·        Work with Extreme partners and sales staff to implement the Extreme solution that was sold.

·        Must maintain excellent knowledge of all Extreme product suites.

·        Coach and mentor customer and Extreme partners.

·        Ability to escalate any customer issues to management in a timely manner.

Requirements:

·        Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)

·        Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.

·        Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design.  (4 or more years’ experience)

·        Hands-on experience using security-related toolsets.

·        Must have strong skills in troubleshooting and problem resolution in a network environment.

·        Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.

·        Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.

·        Excellent inter-personal, technical presentation and communications skills.

·        Proven team player.

·        Must be self-motivated and have the ability to work with minimal supervision.

·        Extreme ECP certification

In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)

·        Extreme Campus Fabric

·        Extreme Cloud IQ- Site Engine

·        Extreme Network Access Control (NAC)

·        Intrusion Detection/Prevention (IDS/IPS)

·        Wireless

·        IPv4/v6

·        Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)

Desired Skills / Experience:

·        B.S. in Computer Science or related field, or equivalent work experience.

·        Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)